02/07/2019
I detest wasting time with public bitching...
However:
I have now been locked out of my own Standard Bank account for the last week (!!) I have now seen this message close to 30 times now.
Multiple calls had me bounced from the Online Banking Department to the IT department to the Fraud Department and then back to repeat. No one, and I mean no-one, can actually find the cause of the issue, let alone solve it.
So, end of the month, bills to pay, debit orders to go off, and no access to transfer my own money between my own accounts. No letter acknowledging responsibility for this major f&*k up from the bank itself, to at least issue to creditors who have payments due, despite request (obviously, since that would be actually be admitting to this epic system fail)
The level of miscommunication, back and forth and sheer ineptitude of the Standard Bank departments meant to be able to efficiently identify (yet to be done) and resolve these issues - again, which are all firmly the fault of their own systems - is frankly astounding and something I have not experienced with any bank, anywhere.
While I must acknowledge the attentive bank manager at my Sea Point branch for her desperate attempts to assist in any way possible, even she remains at the mercy of the institution's clearly inadequate systems or problem solving abilities. An unbelievable situation to be occurring from one of the country's apparently 'leading' financial institutions, no?!
Standardbank... Know this, the second I actually regain access, the very first thing I'll be doing is moving all my accounts with immediate effect. No threat. A simple case of having no choice left.
Bye Felicia!!!
Standard Bank Standardbank Head Office,Cape Town
