11/25/2024
Good evening everyone,
Effective today, we will require a 50% deposit for all orders to secure your booking. This change comes after recent cancellations, which I take full responsibility for allowing. In the past, I’ve been lenient, letting people book without a deposit, especially if we knew them or they were fellow business owners. I trusted that they wouldn’t put us in a difficult position, but unfortunately, cancellations have still occurred.
I completely understand that unexpected things happen, but I kindly ask for clear communication and consideration of our time. When cancellations happen without notice, it impacts us significantly—we’ve often already spent time and money preparing materials or building your orders.
Please also keep in mind that my husband and I both have full-time jobs, as many of you do. We dedicate extra hours to ensure your orders are in great condition and ready for delivery, and your understanding means a lot to us.
Thank you for your continued support and cooperation as we make this change to better serve everyone.
Warm regards,
Lui’s Letters.