06/07/2026
FROM STRANGER TO SUPERFAN – PART 2
Tuesday, June 9th
Noon
Understanding your customer is one thing. Designing an experience that keeps them engaged, loyal, and coming back for more is another.
Join us for Part 2 of our customer experience series as we dive deeper into the customer journey and explore practical strategies for turning first-time buyers into lifelong advocates.
You’ll learn how to:
• Map the customer journey from awareness to advocacy
• Identify friction points that cause customers to disengage
• Build trust through intentional customer experiences
• Create meaningful touchpoints that increase loyalty and referrals
• Use customer feedback to improve products, services, and experiences
• Develop an action plan you can implement immediately
Featuring special guest speaker Tiana Jorman, Founder of Grounded Cup, business strategist, community builder, and entrepreneur passionate about helping brands build stronger customer relationships and thriving communities.
Leave with a completed Customer Journey Map and actionable strategies to improve customer retention, engagement, and growth.
DM us for the link to join!