05/24/2023
“We have 9 bakeries in Boston,” Chang said during the Jan. 25 online session. “When I opened, we had a small team and chef. On opening day, the reality hit me that I went from 1 boss to 12 bosses. The staff was actually my boss. I needed to do everything I can to support them. My management style stems from that lesson. I learned servant leadership before I knew there was a term for it. We are there to help them grow and get better. The stronger they are, the stronger we are.”
Retail bakery owners across the country are finding new ways to successfully manage their businesses.