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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 9am - 5pm

IUCX

Name: IUCX
Address: 2612 W Lamberth Road, Ste 300, Sherman, TX, 75092, US
Telephone: +19038933214

Welcome to Innovate UtilityCX or IUCX for short!

Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

06/02/2026

June Short Takes are here!
Dive into these quick reads about IUCX returning to Charlotte in 2027, the CIS Collaborative in NYC, the Tampa 2026 Media Library, and the launch of Women in Utilities Leadership Exchange Regional Event in Austin!
There’s plenty of momentum building across the utility CX community. Make sure to read them all at iucx.org/shorttakes

05/28/2026

The IUCX 2027 Call for Topics & Content is open, and we are looking for real-world utility insights, practical lessons, and peer-driven perspectives that help move the industry forward.
If your team has experience in:
• customer operations • digital transformation • AMI
• billing modernization • workforce development • AI and analytics • customer engagement • field service innovation
…we want to hear from you.
📅 Submission deadline: Monday, August 17, 2026
Submit here: https://www.iucx.org/call-2027

05/26/2026

This Memorial Day, we pause to honor and remember the brave men and women who made the ultimate sacrifice in service to our country.

05/19/2026

Got a game-changing idea, success story, or lesson learned in utility customer experience? We want to hear from YOU!
The IUCX 2027 Call for Topics and Content is open!
This is your chance to share innovative strategies, emerging technologies, customer engagement wins, and real-world insights with utility professionals from across the industry. 🌎
💡 We’re looking for sessions on topics like:
Customer experience & engagement
AI and digital transformation
Billing, payments & customer care
Data, analytics & personalization
Workforce innovation & operational excellence
Sustainability, energy transition & the future of utilities
Why submit?
✅ Showcase your expertise
✅ Build your professional network
✅ Inspire industry peers
✅ Help shape the future of utility CX
Whether you’re from electric, gas, water or technology sectors, your perspective matters.
📅 Don’t wait! Proposal deadlines will be here before you know it!
👉 Submit your presentation proposal today: https://www.iucx.org/call-2027

05/15/2026

⏰ LAST CHANCE! ⏰
Today is the final day to save 20% OFF our Foundations of Key Account Management course! ⚡📚
Don’t miss your opportunity to strengthen customer relationships, improve engagement, and build strategic account management skills for today’s utility landscape.
🔗 Enroll now:
https://www.iucx.org/post/why-key-account-management-matters-more-than-ever-in-today-s-utility-land…

05/12/2026

⚡ Level Up Your Key Account Management Skills ⚡

Strong customer relationships matter more than ever in today’s utility landscape.

🎉 Enroll now in our Foundations of Key Account Management course and receive 20% OFF for a limited time!

✅ Build stronger strategic relationships
✅ Improve customer engagement
✅ Gain practical utility-focused insights

Don’t miss this opportunity to grow your impact and your career. 👏

🔗 Learn more & enroll: https://www.iucx.org/professional-development

05/07/2026

🚨 Ready to Strengthen Your Utility Customer Strategy? 🚨
In today’s rapidly evolving utility landscape, strong customer relationships aren’t optional — they’re essential. That’s why our Foundations of Key Account Management course is designed to help utility professionals build the skills needed to manage strategic accounts, improve customer engagement, and drive long-term value.
🎉 Limited-Time Offer: Save 20% on Enrollment! 🎉
Whether you're new to Key Account Management or looking to sharpen your approach, this course delivers practical strategies and industry-focused insights you can apply immediately.
✅ Learn the fundamentals of effective Key Account Management
✅ Strengthen customer relationships and retention
✅ Navigate today’s changing utility environment with confidence
✅ Gain tools to create long-term strategic partnerships
💡 Why does Key Account Management matter more than ever?
Utilities are facing increasing customer expectations, rapid technological shifts, and growing pressure to deliver value beyond the meter. Organizations that invest in strong account management are better positioned to build trust, improve satisfaction, and stay competitive.
📚 Enroll now and take advantage of the 20% enrollment discount before it’s gone!
👉 Start here: iucx.org/professional-development
What’s the biggest challenge you’re seeing in customer engagement today? Share your thoughts below! ⬇️

05/05/2026

🚀 IUCX May Short Takes: Big Wins, Bold Ideas, What’s Next
From recognition to real momentum, here’s what’s shaping the IUCX community right now 👇
🏆 Meeting the Moment- Innovate UtilityCX earns recognition from Visit Tampa Bay—proof that meaningful customer experience work is making waves beyond our industry.
🧠 Help Shape 2027- The Call for Topics & Content is OPEN. This is your chance to influence the conversations that matter most. What should we be talking about next?
⚡ Why KAM Matters More Than Ever- The utility landscape is evolving fast—and strong Key Account Management is essential.

💡 Bonus: Use code IUCX26 for 20% off through May 15, 2026.
🌊 FlowForward’s First Wave- Debuted in Tampa with energy you could feel—real conversations, real impact, and a community ready to push forward.
🏅 Excellence in Action- The 2026 Excellence Awards spotlight utilities rethinking how they serve, connect, and evolve.
✨ So, there you have it—momentum is building, and the future is being shaped right now. Stay curious and stay involved.
🔗 For more details, check out the full update here: https://iucx.org/shorttakes
Join the leading utility customer service & CX education events, benchmarking, awards, and professional networking with Innovate UtilityCX.

04/30/2026

🚨 Ready to Share Your Work with the World?
The Call for Presentations for IUCX 2027 is officially OPEN, and this is your chance to step onto a global stage and spark meaningful conversations in the utility community!
🔍 What Utility Attendees are Looking For:
- Practical strategies others can apply right away
- Fresh perspectives on local, state & global utility issues
- Innovative practices and thought-provoking insights

What You’ll Gain:
🌟Global visibility for your work
🤝Opportunities to connect with leaders in the field
📣A platform to influence the future of international education
Don’t miss your chance to be part of something impactful. Your voice matters — and your ideas could shape what comes next.
👉 Ready to submit? Learn more and apply here: https://www.iucx.org/call-2027
💬 What topic would YOU bring to the stage? Drop your ideas below or tag someone who should submit!

04/29/2026

🚨 Ready to Elevate Your Key Account Strategy? 🚀✨

Introducing Foundations in Key Account Management — a new IUCX training program designed to help you strengthen relationships, deliver more value, and lead with confidence in today’s utility landscape. ⚡🤝
💡 Why Join?

Your most important accounts need more than service — they need strategy. This program equips you to deepen engagement and drive real impact.
🔍 What You’ll Learn:

Proven strategies to grow key accounts 📈

Techniques to build trust and long-term partnerships 🤝

Practical frameworks you can apply right away 🛠️
🚀 What You’ll Gain:

Confidence in high-value conversations 💬

Stronger alignment with customer goals 🎯

Skills to drive retention and growth 🌟
🎉 Limited-Time Offer:

Use code IUCX26 at checkout to receive 20% off the standard fee — available through May 15, 2026.
👉 Learn more: https://www.iucx.org/professional-development

👉 Register now: https://davenport.tfaforms.net/217873?OffID=a04Rj000003McEbIAK
💬 How is your organization evolving its approach to key account management? Let’s discuss below!

Address

2612 W Lamberth Road, Ste 300
Sherman, TX
75092

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	9am - 5pm

Telephone

+19038933214

Website

http://www.iucx.org/

Alerts

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