IUCX

IUCX Welcome to Innovate UtilityCX or IUCX for short!

Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

We're live today!Join Con Edison's Mark Van Name and Enbridge Gas' Victoria Wang for an engaging discussion moderated by...
08/27/2026

We're live today!
Join Con Edison's Mark Van Name and Enbridge Gas' Victoria Wang for an engaging discussion moderated by Green Button Alliance's Jeremy Roberts on turning AMI data into real customer impact.
🕑 2:00 – 2:45 pm ET
🗓 August 27
There's still time to register: https://cvent.me/rxdo4Z

Designed for Women in Utilities. Built for Your Growth. The Women in Utilities: Leadership Exchange isn’t just another i...
08/27/2026

Designed for Women in Utilities. Built for Your Growth.

The Women in Utilities: Leadership Exchange isn’t just another industry event, it’s an experience created specifically for women working in utilities, at every stage of their careers.
Join us in Austin for two days dedicated to the conversations, connections, and leadership development that matter to women in our industry.
Together, we’ll explore topics like personal development, mentorship, leadership, and navigating a changing utility landscape, while creating space to learn from and connect with women who understand the opportunities and challenges of working in utilities.

📅 October 5–6, 2026
📍 Austin Public Library | Austin, TX
Register today: https://bit.ly/4pslwOt

Connect. Grow. Lead. We’ll see you in Austin!

Meet the Moderator: We're pleased to welcome Jeremy J. Roberts, Executive Director of Green Button Alliance.Jeremy works...
08/25/2026

Meet the Moderator: We're pleased to welcome Jeremy J. Roberts, Executive Director of Green Button Alliance.

Jeremy works at the forefront of utility energy-data standardization, helping advance Green Button Data Access and Secure Data Sharing standards that enable utilities and customers to securely access and put energy-use data to work.

Working closely with utilities, federal agencies, and industry stakeholders, Jeremy brings extensive experience in smart-grid standards, grid modernization, and data interoperability. His work helps turn complex technical standards into practical approaches for secure data sharing and a more connected utility future.

Join Innovate UtilityCX and Green Button Alliance for "From AMI to Action: Turning Data into Real Customer Impact" to hear Jeremy and utility leaders explore how organizations can responsibly leverage usage data to modernize operations, strengthen customer experiences, and create lasting value.

📅 August 27 at 2:00 pm ET

Register now: https://cvent.me/rxdo4Z

Real CIS Conversations. Real Utility Experience. CIS transformation doesn't happen in a vacuum.Utilities across the indu...
08/25/2026

Real CIS Conversations. Real Utility Experience. CIS transformation doesn't happen in a vacuum.
Utilities across the industry are navigating many of the same questions around planning, implementation, SaaS, organizational readiness, customer experience and life after go-live.
The CIS Collaborative is bringing those conversations together.
Join utility leaders in New York September 23–24 for a peer-driven forum focused on sharing real-world CIS experiences, lessons learned and practical strategies.
📍 New York City
📅 September 23–24, 2026
Learn more about the CIS Collaborative:
https://www.iucx.org/cis-collaborative

Connect. Grow. Lead with The Women in Utilities: Leadership Exchange! Designed for women at every stage of their careers...
08/20/2026

Connect. Grow. Lead with The Women in Utilities: Leadership Exchange!

Designed for women at every stage of their careers, this two-day experience will bring utility professionals together to build connections, strengthen leadership skills, and have meaningful conversations about navigating an evolving industry.
📅 October 5–6, 2026
📍 Austin Public Library | Austin, TX
There’s still time to join us, secure your spot today!

✅ Register now: https://bit.ly/4pslwOt
Thank you to our Women in Utilities Elite Sponsor, Paymentus, for helping make this exciting event possible.

Meet the Speaker: We're pleased to welcome Mark Van Name, Department Manager, Digital Services at Con Edison.Van Name li...
08/18/2026

Meet the Speaker: We're pleased to welcome Mark Van Name, Department Manager, Digital Services at Con Edison.

Van Name lives at the intersection of digital transformation, data-driven decision making, and customer experience, leading teams that bring new digital experiences to Con Edison's customers and employees.

"Our customers expect us to not only deliver energy but to be trusted advisors in how they meet their unique energy management needs. That means giving them direct access to their usage data, visualizing that complex information clearly, and delivering personalized insights across proactive and reactive touchpoints." - Mark Van Name
Join Innovate UtilityCX and Green Button Alliance webinar to learn how utilities can responsibly leverage usage data to modernize operations and create lasting customer value.

📅 August 27 at 2:00 pm ET.
Register now: https://cvent.me/rxdo4Z

TODAY is the deadline!Have an idea, insight, case study, or innovation worth sharing with the Utility Customer Experienc...
08/17/2026

TODAY is the deadline!
Have an idea, insight, case study, or innovation worth sharing with the Utility Customer Experience community? This is your final call to submit a presentation proposal for IUCX 2027!

📅 Call for Content/Presentations deadline is TODAY, August 17

Don’t miss the opportunity to share your expertise, spark meaningful conversations, and take the stage at IUCX 2027 at the Charlotte Convention Center in beautiful Charlotte, NC.
👉 Submit your presentation proposal today:
Call for Presentations | IUCX

Ready to Elevate Your Key Account Strategy?Foundations in Key Account Management, is kicking off a new cohort on Septemb...
08/14/2026

Ready to Elevate Your Key Account Strategy?
Foundations in Key Account Management, is kicking off a new cohort on September 15, 2026! This new IUCX training program designed to help you strengthen relationships, deliver more value, and lead with confidence in today’s utility landscape.

Designed to earn while you learn, this program results in 3 undergraduate credits from Davenport University, ready to apply to any Davenport business degree. One investment, two payoffs, stronger skills today, a faster degree tomorrow.

IPEx at Davenport University is also IACET accredited, and provide CEUs in addition to a Certificate of Completion, and digital badge.

Learn more: www.iucx.org/professional-development

The Call for Topics & Content Deadline is August 17, 2026!IUCX is seeking utility professionals who are ready to share t...
08/12/2026

The Call for Topics & Content Deadline is August 17, 2026!
IUCX is seeking utility professionals who are ready to share their experiences, ideas and lessons learned with industry peers. This is your opportunity to help shape the conversations happening at IUCX 2027 and contribute valuable, real-world insights to the utility community.
📅 Submit your topic or content at www.iucx.org/call-2027

08/06/2026

The Call for Topics and Content for IUCX Conference 2027 closes on August 17. Whether your utility expertise is in customer experience, billing, payments, contact centers, digital engagement, field service, AI, data, or another area impacting utility customers, we'd love to hear your ideas.
This is your opportunity to:
- Share real-world insights and best practices.
- Showcase innovative solutions and lessons learned.
- Help shape conversations that will inspire and educate your peers.
Don't wait until the last minute! Submit your topic before August 17 and be part of creating an engaging, impactful conference program at https://www.iucx.org/call-2027

Address

2612 W Lamberth Road, Ste 300
Sherman, TX
75092

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 9am - 5pm

Telephone

+19038933214

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