IUCX Welcome to Innovate UtilityCX or IUCX for short!

Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

🚨 Last Call! 🚨The IUCX Call for Presentations closes TODAY! Are you ready to shape the future of the utility customer ex...
08/18/2025

🚨 Last Call! 🚨The IUCX Call for Presentations closes TODAY!
Are you ready to shape the future of the utility customer experience?
Don’t miss your last chance to share your ideas, research, and real-world case studies with the global utility community!

🕒 Submission deadline: Tonight (8/18) at 11:59 pm
👉 Submit here: https://www.iucx.org/call-2026
🔥 Let's elevate CX together!

We are seeking utility professionals willing to share their projects, initiatives and innovations with industry peers at IUCX Conference 2026.

🚨 ONE WEEK LEFT! 🚨Don’t miss your chance to share your insights at the IUCX 2026 Conference!We’re accepting presentation...
08/12/2025

🚨 ONE WEEK LEFT! 🚨
Don’t miss your chance to share your insights at the IUCX 2026 Conference!
We’re accepting presentation abstracts for this premier event, where leaders from across the utility industry unite to explore customer-focused transformation.
Whether you’re driving innovation, improving customer experience, or leading the way in digital transformation—your voice belongs here.
📅 Abstract submissions close on August 18!
📍 Join us in shaping the future of utilities.
🔗 iucx.org/call-2026

🚨 Final Call for Innovators! 🚨Are you building the future of UX, AI, or design systems? Then this is your moment. 🌟The I...
08/08/2025

🚨 Final Call for Innovators! 🚨
Are you building the future of UX, AI, or design systems? Then this is your moment. 🌟
The IUCX 2026 Call for Presentations is CLOSING SOON — and they're looking for bold thinkers, creators, and trailblazers to take the stage! 🎤✨
💡 Why You Should Submit:
🌍 Be featured at a global platform redefining the intersection of UX and innovation
🤝 Connect with thought leaders, researchers, and practitioners
🚀 Share your insights, experiments, and prototypes with a forward-thinking audience
📣 Gain visibility as a voice shaping the future of intelligent UX
📅 Key Details:
✅ Submissions close: August 18, 2025
✅ Ideal topics: AI + UX, inclusive design, speculative futures, emerging tools, and more!
Don’t wait — if you’ve got a project, case study, or a provocative idea, now's the time to submit.
🔗 Read the IUCX Short Take here: https://ow.ly/F3RS50WCb6V

IUCX Short Takes are BACK!Ready for a quick pulse-check on what’s next for IUCX? Perfect for skimming, packed with updat...
08/04/2025

IUCX Short Takes are BACK!
Ready for a quick pulse-check on what’s next for IUCX? Perfect for skimming, packed with updates, here’s what you’ll find inside this month’s Short Takes:
📢 Call for Presentations – Closing Soon!
Got something to share? The window’s closing—don’t miss your shot to be part of the 2026 lineup!
📘 The 2026 Prospectus is LIVE
Get the full scoop on opportunities, themes, and what’s shaping the next wave of innovation.
🎥 Media Library Now Available
Missed something from IUCX 2025? Dive into the gallery now.
🌴 Tampa Sneak Peek
We’re dropping hints for IUCX 2026 in Tampa, FL—and let’s just say, you’ll want in. ☀️👓
🔗 https://ow.ly/RuOt50WzGoU

👇 Which update are you most excited about? Drop it in the comments or tag a colleague who needs to see this!

07/30/2025

Got Bold Ideas in UX, CX, or Innovation? Time to Take the Stage!
Be the speaker you would want to see at IUCX Conference 2026! Whether you're redefining user experience, revolutionizing customer journeys, or simply have a story worth sharing—this is your moment.

🗓️ The deadline to submit your proposal is August 18th – and it's coming in hot!
Don’t let this opportunity scroll by. 👀

🔗 Learn more & submit here: iucx.org/call-2026

IUCX is excited to bring our vision to you! Looking forward to IUCX's 50-Year Celebration and beyond!
07/17/2025

IUCX is excited to bring our vision to you! Looking forward to IUCX's 50-Year Celebration and beyond!

A message from the IUCX Board of Directors on the future of Innovate UtilityCX!

🚨 Call for Presentations is open for IUCX 2026 ⚡Evolving the Utility Customer Experience — Together📍 Tampa Convention Ce...
07/10/2025

🚨 Call for Presentations is open for IUCX 2026 ⚡
Evolving the Utility Customer Experience — Together
📍 Tampa Convention Center | Tampa, FL
📆 April 13 - 16, 2026
Are you transforming how customers interact with utilities?
💡 Whether you’re pioneering new technology, reimagining service models, or boosting community trust, we want to hear your story.
Innovate UtilityCX is now accepting presentation proposals from bold thinkers and doers who are reshaping the customer experience (CX) across the utility sector. Submit yours at https://www.iucx.org/call-2026

🎬 Sneak Peek Alert!Big things are coming to the IUCX Conference 2026 — and you’re getting early access!📅 Mark your calen...
07/08/2025

🎬 Sneak Peek Alert!
Big things are coming to the IUCX Conference 2026 — and you’re getting early access!
📅 Mark your calendars: April 14–16, 2026
📍 Tampa Convention Center | Tampa, FL
Whether you're in energy, water, gas, or innovation in infrastructure — this is your conference.

IUCX looks forward to seeing you April 13 - 17, 2026 in Tampa, FL for our 50th Anniversary!

⚡ Powering Freedom Every Day💧💡While we celebrate Independence Day with fireworks, BBQs, and family fun — let’s take a mo...
07/04/2025

⚡ Powering Freedom Every Day💧💡
While we celebrate Independence Day with fireworks, BBQs, and family fun — let’s take a moment to recognize the utility workers who keep our communities running, even on holidays! 🙌
🚨 Who’s on the job behind the scenes?
⚡ Electric crews maintaining power for your backyard party
💧 Water technicians ensuring clean water for your lemonade 🍋
🌐 Telecom teams keeping your 4th of July playlists streaming 🎶
🔥 Gas providers helping your grills stay hot
These critical teams don’t take the day off. Their commitment means your Independence Day stays safe, comfortable, and connected.

🚨 Calling All Utility Innovators! ⚡Got a game-changing idea, breakthrough project, or expert insight that could shape th...
06/23/2025

🚨 Calling All Utility Innovators! ⚡
Got a game-changing idea, breakthrough project, or expert insight that could shape the future of utilities? The IUCX 2026 Call for Presentations is NOW OPEN – and we want to hear from you at iucx.org/call-2026

🎤 Why Present?
Utility professionals from around the world are looking for forward-thinking voices to lead conversations on:
🔹 Grid modernization & resilience
🔹 Clean energy & decarbonization strategies
🔹 Water/wastewater innovations
🔹 Smart cities & digital transformation
🔹 Customer experience, equity & engagement
🔹 Workforce & leadership development
🔹 Cybersecurity & infrastructure protection

💡 This is your chance to:
-Share your story on a national stage
-Build your reputation as an industry thought leader
-Connect with peers, decision-makers, and changemakers

📅 Deadline to Submit: August 18, 2025

06/16/2025

☀️ Hot off the (digital) press! The Summer edition of Newsline is here—diving into community, innovation, and leadership across the utility customer experience industry.
📖 Read the full issue now: https://ow.ly/s2TR50Waqbx

Today, we pause to remember and honor the heroes who gave everything for our freedom.
05/26/2025

Today, we pause to remember and honor the heroes who gave everything for our freedom.

Address

2612 W Lamberth Road, Ste 300
Sherman, TX
75092

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Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 9am - 5pm

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+19038933214

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Our Story

CS Week is the premier educational conference for meter-to-cash professionals in electric, gas and water/wastewater utilities across North America. CS Week venues include CS Week College, CS Week Synergy Groups, Executive Summit, Key Account Forum and Conference 44 with its 65+ workshops and Exhibit Hall. Each reflects an integral commitment to “expanding excellence in customer service” by providing utility professionals at every level with valuable, timely information on the latest solutions and strategies in customer services, best-practice business processes, smart grid readiness, AMI/MDM, field service, DSM, consulting and cutting edge technology.

CS Week 2020, May 18-22 in Fort Worth, TX offers utility professionals outstanding speakers on a broad range of topics from best practices in customer-facing services to revenue enhancement and the impact of the Smart Grid on the entire spectrum of customer service. The technology changes, the economic environment changes and the utilities themselves change, but for more than 40 years, CS Week stays abreast of change and anticipates the needs created with innovative educational venues for top executives, managers and supervisors.

Follow CS Week on Facebook, LinkedIn and Twitter to stay updated on Conference 44, CS Week 2020 and industry related news.