06/18/2026
Thanks to everyone who checked in, you are seeing my posts, YAY!!!
Now a little Thursday business observation: I’ve been watching some of these "rah rah" business videos on Instagram, and the guy speaking usually has some really solid points.
But what always catches my attention is the look on the faces of the people in the audience listening. They look so distracted like I hope wraps up soon, I have a call at 2pm...
The corporate employees look like they’re thinking, “This sounds nice, but I’d have to run this through four managers, two departments, and someone named Greg before we could even consider it.”
The small business owners look like they’re thinking, “Great idea, but it’s just me and my wife working 24/7, so where exactly do I plug this into the chaos?”
And honestly, I get it.
As a small business owner myself, I’m guilty of that mindset too. Most of the time it’s me handling everything, and occasionally I bring someone else along to help. So when I hear a great business idea, my first thought is sometimes, “That sounds good, but how do I actually make that work in real life?”
But that’s also the problem.
Good advice only works if the mindset changes with it. Otherwise, it becomes one of those things we try for a few days, maybe a week, and then slowly drift right back into the same old habits.
This doesn’t just apply to hospitality. It applies to almost every business.
Customer service, communication, follow-up, consistency, listening, problem solving, ownership — none of that improves just because we heard a good idea one time.
It improves when we decide to stop making excuses, stop blaming the system, stop saying “that won’t work here,” and start asking, “What part of this can I actually apply?”
I’m not saying it’s easy. I’m saying it matters.
Because good ideas don’t fix bad habits unless the business is actually willing to change.