04/28/2025
New Job Posting:
Position – The Director of Talent at Chick-fil-A Ruston (LA)
Join the Chick-fil-A Ruston team as our Director of Talent!
Scope of Position:
As our Director of Talent, you will be a vital part of the leadership team—responsible for managing and enhancing the recruitment, onboarding, and talent development processes for our restaurant. This is an exciting opportunity to shape the future of our workforce, attract top talent, and create a positive and engaging work environment where team members thrive.
Reporting Relationship:
This position directly reports to the Franchised Owner / Operator of Chick-fil-A Ruston, Mr. Jeremy Telford. The position also secondarily reports to the Senior Director of Operations, Mr. Doug Gibbons, and the Director of Operations, Mr. Bailey Terral.
Key Responsibilities:
Talent Acquisition & Recruitment:
• Lead the recruitment and hiring processes for all restaurant roles, ensuring that candidates align with Chick-fil-A Ruston’s values and culture.
• Partner with the team of directors to identify staffing needs, create recruitment strategies, and determine the best methods to attract qualified candidates.
• Screen candidates, conduct thorough background and reference checks, conduct initial phone interviews, conduct multiple in-person interviews, evaluate candidate qualifications, and provide recommendations to ensure hiring decisions meet operational and cultural expectations.
• Work to remain proactive and prepared for new channels of growth within talent discovery and acquisition.
Onboarding & Employee Development:
• Oversee the onboarding process for new hires, ensuring they are well-equipped to succeed from day one with training, orientation, and integration into the team.
• Partner with leadership to track employee progress, identify areas for improvement, and offer coaching to help team members reach their career goals.
• Actively engage team members and leaders on their development in the business through continual coaching.
• Assisting in holding the entirety of the team accountable for constant, steady growth in their personal development and professionalism.
• Ensure new hires are supported throughout their onboarding experience and feel welcomed into the Chick-fil-A family.
• Create engagement within the team through team outings and employee recognition, as well as by creating and providing service opportunities for team members to serve their community.
• Partner with the Training Director to conduct quarterly team member assessments to ensure a focus on, and to continually improve, employee and organizational culture.
Operations & Strategic Leadership:
• Collaborate closely with the restaurant’s leadership team to ensure that staffing levels are aligned with operational needs, and step in to help with operations when needed.
• Lead team members and team leaders on daily shifts by coaching to better performance, celebrating successes, and taking disciplinary action when needed.
• Analyze staffing trends and work with the team to develop strategies that enhance operational efficiency and reduce turnover.
• Align talent development strategies with the broader goals of the restaurant to foster long-term growth, high performance, and a positive team culture.
• Consult on all hiring and disciplinary action, including notice of accountability, suspension, and termination of employees.
• Ensure proper documentation is preserved in employee files for onboarding and reviews, as well as for audits, accountability, and disciplinary action.
• Conduct semi-annual internal audits to ensure compliance with all state and federal records.
The Ideal Candidate for this Position:
• Has a passion for recruiting, identifying, hiring, and developing talent.
• Has a professional background in recruiting, identifying, hiring, and developing talent.
• Is committed to delivering excellent service and fostering a positive work environment.
• Possesses strong interpersonal and communication skills, with the ability to engage and inspire others.
• Demonstrates a strong understanding of current, and future, restaurant operational needs and has the ability to work closely with leadership to meet staffing goals across all operational dayparts.
• Is adaptable, open to learning, and willing to support various aspects of talent management within the restaurant.
• Is capable of receiving, and positively responding to, feedback from their Chick-fil-A Franchised Operator and / or Senior Level Leaders.
Perks of working at Chick-fil-A:
• Flexible Hours: We will work with you to arrange a schedule that accommodates your commitments to family, friends, school, or sports. However, there are requirements of this position which require operational and weekend commitment.
• Closed Sundays: Enjoy a guaranteed day off to spend with family and friends, as all Chick-fil-A restaurants are closed on Sundays.
• Work Under the Leadership of a Franchised Chick-fil-A Operator: Receive mentorship from the Operator's leadership team, an extension of his vision and guidance. Our team of directors and leaders will invest in your growth, teaching valuable business skills that will set you up for success in the future.
• An Opportunity for College Scholarships: We believe everyone deserves an education and offer Scholarships through the Chick-fil-A Inc. Scholarship Program to eligible employees who qualify.
• Competitive Pay: Enjoy a competitive paycheck while working in a nurturing environment that fosters valuable business and interpersonal skills. An hourly rate of pay will be determined upon review and discussion of the right candidate’s relevant work experience. This will be a direct conversation with, and decision by, the Franchised Chick-fil-A Ruston Operator.
• A Friendly Place to Work: At Chick-fil-A Ruston, we view our team members as more than just employees. We truly care about each of our employees and how they are doing and developing as workers and as people.
• Opportunity for Advancement: There are many opportunities for growth and development within our Chick-fil-A organization. All advancements are based on merit—simply put, our strongest leaders separate themselves from others with their passion, commitment, strong work ethic, problem solving skills, and commitment to fellow team members and our Chick-fil-A Ruston guests.
• Health Insurance / 401(k) Participation
At Chick-fil-A Ruston, being our Director of Talent is more than just a job; it's an opportunity for personal and professional growth. This role finds, interviews, evaluates, hires, and onboards the "best of the best" to properly and professionally staff our restaurant.
Requirements for this Position:
• Completed BS or BA degree in Business, Marketing, or Human Resources, or have at least one year of equivalent work experience in Human Resources.
• Professional examples of successfully leading and managing others.
• Proficient computer skills, including proficient functionality of Word, Excel, PowerPoint, Google Docs, ChatGPT, AI, and other internal, proprietary programs unique to Chick-fil-A Ruston and Chick-fil-A Inc.
• Must be able to demonstrate effective communication, and must possess strong interpersonal, organizational, and teamwork skills.
• Must possess extreme attention to detail and professionalism.
• Must be able to support and help cultivate the vision and values of Chick-fil-A Ruston and its Franchised Operator.
• Must be willing to support other directors within their areas of the business, including availability to help meet any overall business need, such as working within Restaurant Operations when needed.
• Must be able to maintain a minimum of 15 hours of scheduled hours in Restaurant Operations per week and must be present for 90% of team member events.
• Must be able to successfully execute multiple, simultaneous projects.
• Must be able to successfully conduct informative and productive recruiting events at schools and universities.
Successful Results of this Position:
• The restaurant will always be fully staffed, have a high retention of its team members, and have low employee turnover.
• The team members of Chick-fil-A Ruston will have a high overall satisfaction in their jobs and will understand the meaning and purpose behind what they do in their jobs.
• This role will achieve 100% compliance with Human Resources records and documentation.
• There will be incredible bench depth for each role within the restaurant. All of our team members will have a crystal-clear view of what roles are available for them to ascend into and how they can reach their goals.
Apply
This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
Email Resume to:
[email protected]
Please include “Director of Talent” in the subject line of your email.
This job posting is scheduled to close on Saturday, May 10, 2025, at 10:00 PM.
About the Company:
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Chick-fil-A Ruston, Caterer, 1206 Maxwell Boulevard, Ruston, LA.
