07/30/2025
I read every review and certainly enjoyed reading this one! Thank you Clay and to ALL of you who take a moment to share your great experiences at Strip’s! Clay's review from yesterday is exactly the vibe I am wanting at Lenexa and Merriam - and all our food is prepared to the same exact high standards at each location!
Your feedback keeps us motivated and helps us improve every single day. 🙌 If you ever have less than a 5-star experience, please email me directly at todd (at) stripschicken (dot) com. That’s the only way I can figure out whether it was a one-off mistake, a training opportunity, or something we need to change in our processes.
💡 Fun fact: Fewer than 1 out of 300 complaints we receive are from someone not liking our a food or drink when it was prepared correctly. If we start getting complaints about a menu item I either fix the procedure, fix the recipe or get rid of it. That’s how we’ve built and maintained these awesome averages:
⭐ 4.9 at Lenexa (100+ reviews)
⭐ 4.6 at Merriam (200+ reviews)
⭐ 4.4 at Olathe (2,000+ reviews!)
…and our Strip's Contract Brewery ratings on Untappd are right up there on par or better than the amazing breweries we have contracts with! 🍺
But of course, we’re human and we do make mistakes. The most common ones?
👉 Missing side items in to-go or drive-thru orders (will be sitting on top of your meal boxes so please double-check!)
👉 Dipping sauces missing—less frequent now that we have meal boxes instead of meal bags, but it still happens - more likely with Family Feasts since it's not all in one box - and these will usually be right on top of the bag if they are there.
One complaint that does show up on our reviews sometimes: Guests might grab a table, wait a bit, and leave without asking about wait times. If it feels hectic when you arrive, please ask us! We’ll do our best to update you, but during rushes, staff can get tunnel vision. Sometimes I am at home and could have easily come in and helped but they don't even let me know!
We’re flexible with staffing based on weekly traffic, which can swing wildly from 50% slower to 250% busier than the same time the week before. It's when we start consistently seeing those big rushes or we have a reservation that we can afford to have staff there waiting for it to happen. If we had a host telling you it was going to be a 15 or 30 minute wait no one would complain but we only need one of those a few hours a month - we just don't know when that is ;-).
🎉 Got a big group of 8+? A heads-up helps - just send me an email, but it’s not required—we almost always make it work! An online, automated reservation program is coming soon, but we’ll always welcome walk-ins.
Thank you for supporting us, sharing your feedback, and helping us live up to our goal: “Completely Different . . . and Absolutely Better!”
❤️ Todd Johnson, Proprietor
About Strip's Chicken in Olathe, KS. Call us at (913) 210-5170. Explore our history, photos, and latest menu with reviews and ratings.