05/16/2026
I’m going on here and making this post because I know this person is going to make out like I’m a horrible business owner. On the RAFFLE I did…. I posted nerf or paintball. I MADE the mistake. My mind read nerf. The party is planned for today. Typically when people book we are in contact several times leading up to the date. That wasn’t the case here. I reached out to her. I had all nerf stuff set. I touched base with the mother and that’s when the mistake was caught. The kids age had never been discussed until this morning. I offered to throw in all inflatables and was going to go to Dothan and buy over 1200 dollars worth of paintball gear, guns and Ammo. She continued to have a major attitude and I realized nothing I could do was going to fix it. I wouldn’t work with a paying customer and be talked to like she did. I’m sorry to the kid. But, I tried to make it right. The Ridge is meant to be a HAPPY place. She told me had she not won the raffle she would not do business at The Ridge anyway. That says pretty much all you need to know. Once again I’m human and I made the mistake. I apologized and tried to fix it.
