03/28/2020
I'm hearing that some South Florida wedding venues and wedding entertainment companies are cancelling their clients' weddings - not the other way around - and refusing to return any deposit/monies paid. If this is true, it's a stain on the profession I and so many others have worked for so long to edify and legitimize against negative stereotypes.
It is true that holding a non-refundable deposit in lieu of booking a future date is common and reasonable practice. But, very often things change. The bride is pregnant. A parent is elderly or ill and may be incapacitated or have passed away by a future date yet to be decided. The bride has cancer. The groom has cancer. College graduation. Moving. Military deployment. Loss of a loved one. Family emergency. Medical emergency. New job in a new city. All of these situations and more have happened on my watch as a wedding and entertainment professional. Life is what happens to you while you're busy making other plans (John Lennon).
How is refusing an accommodation and engendering a negative perception of your business in the public eye, and among colleagues, a net positive? Is it worth tarnishing a reputation to hold on to a small percentage of your normal cash flow, when 1) everyone is in the same predicament, and 2) forgivable business loans to help keep our businesses afloat are on the way? Are you a business that intends to not return any clients' monies - especially if your business cancelled on the client? Does your business intend to keep deposits on the books, hamstring your clients' ability to make alternate plans in these extraordinary times, and then take the government money as well? To say I'm disappointed is a severe understatement.