05/31/2026
I want to address a recent post regarding a catering order. Unfortunately, on the day of service I experienced an unexpected equipment issue with my stove that caused delays and affected my ability to complete the order as originally planned.
As soon as the issue occurred, I immediately communicated with the customer, apologized, and offered multiple solutions, including:
• A partial refund while still providing the available food. A full refund if preferred.
Alternative menu substitutions to help accommodate the situation. The customer ultimately received a full refund as well as the food that was available. While I completely understand their disappointment and frustration, I made every effort to resolve the issue fairly and professionally. At Angel’s Kitchen, I take pride in my work and customer service. Equipment failures and emergencies can happen to any business, but how they are handled matters. I communicated throughout the process, accepted responsibility, and refunded the customer promptly. To my loyal customers and supporters, thank you for your continued trust and support. One unfortunate situation does not reflect the quality, dedication, and service that Angel’s Kitchen has consistently provided to our community.
Thank you,
Angel’s Kitchen ❤️
