06/02/2021
The 10 Steps you must take to prepare your clients for returning to face-to-face events
1. First and foremost: immediately contact the hotel at which you were going to hold your original event. With the expected backlog of pent-up demand for venue space in the second half of 2021, your hotel may already have booked the time which you originally had secured. Many venues will honour the previous agreements if you act fast enough!
2. With the new requirements of social distancing, the possibility of reduced numbers of attendees and venue health and safety requirements, you may have to reexamine the meeting room layouts as well as space requirements. For example, sanitizer stations may be a new requirement throughout the venue
3. Since your event is likely to be hybrid, size and placements of viewing screens will have to be considered. You event space should be zoned to indicate which areas have been pre-sanitized and which have not. You attendees will very much appreciate this detail
4. Review current Force Majeur stipulations to ensure that pandemic requirements can be met by both parties and reasonable liabilities assigned according to that new realty. Bring you insurance up-to-date in order to guarantee proper coverage for you and your associated parties.
5. Reconnect with all your suppliers and vendors to ensure that the original contracts you signed with them before the pandemic remain valid and will be pursued as agreed upon. Especially in some areas (banquet services and AV) quite a few business have disappeared due to the financial effects of the pandemic. You may have to research alternate suppliers.
6. Re-examine with your client, the intent of the original event to make sure that what has transpired between the original dates and today has not changed the direction of the meeting. You probably will have to enforce mandatory Covid-19 testing as well as mask mandates and other safety measures. Make sure you client knows these details as well.
7. Any and all staging or platform requirements should be re-examined to ensure distance protocols are observed for your speakers, panels and other participants.
8. When considering meals, I recommend you arrange to have all banquet menus pre-packaged to minimize handling and exposure. Attendees can still sit down to meals within the guidelines of social distancing.
9. Make sure you keep your audience aware of all the post-pandemic changes. Prepare a package of materials including on-site rules of behavior, new room layouts, sanitizer locations, venue restrictions, virtual options, revised agendas, pros and cons of in-person attendance, new registration procedures.
10. Arrange to update attendees as changes occur. Offer a 1-800 information number.