07/21/2026
"Inclusion must be designed, not assumed," is the main point of this great article The Center for Association Leadership. I agree, and affirm that cultural norms have to be factored in for this effort to be successful.
But I'd take it one step further, and say that the best event design is inclusive event design.
Many of the practices that create a better experience for attendees also make an event more accessible: Clear communication, realistic schedules*, multiple ways to participate that don't require you being on stage with a microphone, spaces for both high-energy networking and quieter conversations, and content that reflects a diversity of perspectives and lived experiences.
None of these are extravagant additions. I've found that when we stop asking, "How can attendees adapt to our event?" and start asking, "How can we design an event that works for more people?" the benefits extend far beyond accessibility.
People engage more deeply. They stay longer. They make stronger connections. They leave feeling that they belonged.
To me, that's not just an inclusion strategy, it's good event design.
* Yes, I'm saying it again! One of the simplest changes I've made over the years is building realistic transition times into agendas. It sounds like a logistics decision, but it benefits everyone: attendees using mobility devices, people who need a quiet moment to self-regulate between sessions, or anyone simply trying to navigate an unfamiliar venue without feeling rushed. When you design an experience for the margins, you often improve the experience for everyone.
Today, inclusion plays a critical role in determining whether an event feels welcoming, relevant, and accessible