Customer Contact Week Asia

24/05/2022

Join us at CX for Financial Service Asia on 2 June, Thursday where we look at how to redefine agent performance metrics to improve customer experience today!

Date: 2 June 2022, Thursday
Time: 11-12pm SGT / HKT /MYT
Register today:https://bit.ly/3vQQILO

Proudly Sponsored by: Uniphore

07/04/2022

[COMPLIMENTARY] Join us for this 1-hour power-packed webinar where we will be looking at how to leverage technology and intelligent agent guidance solutions to better equip your agents with the ability to minimize human error, onboarding time, and more.

Register now: https://bit.ly/3uEwlRf
Date: 28 April | Thursday
Time: 11am - 12pm SGT / HKT / MYT
Proudly Sponsored by Uniphore

20/01/2022

It's next Wednesday! Have you registered? https://bit.ly/3mWWJ5J

Join us at Interactive Day on 26 Jan, 10am - 1pm SGT where we will be looking at challenges and possible solutions to prep and improve / operations in today's digital experience era.

You will be hearing from:
- Kristyn Emenecker, Playvox
- Peter Farnsworth, Calabrio, Inc.
- Ryan Mascarenhas, bolttech
- Sandra De Zoysa, Dialog Axiata PLC
- Vashima Goel, Amazon
- Neil Gardner, Generali Asia
- Andrew Mulero, Telstra

Agenda: https://bit.ly/31tG5Do
Register now: https://bit.ly/3mWWJ5J

This is the first of our many CCW series prepared specially for the contact/call centre and CX professionals in 2022, happening ahead of our flagship Hybrid Edition: CCW Asia 2022 (Singapore & Online).

Organised by IQPC Asia. This is also a CX ASIA related event.
Sponsored by: Playvox & Calabrio, Inc.

13/01/2022

Explore best practices with Leaders at Interactive Day on adopting new strategies to meet changing customers' expectations of call centres today; especially when boundaries between offline and online are more blurred than ever before!

Complimentary to attend!

Date: 26 January
Time: 10am - 1pm (SGT)
Format: Online
Attendance: Complimentary

Agenda: https://bit.ly/31tG5Do
Register now: https://bit.ly/3mWWJ5J

This is the first of our many CCW series prepared specially for the contact/call centre and CX professionals in 2022, happening ahead of our flagship Hybrid Edition: CCW Asia 2022 (Singapore & Online).

Organised by IQPC Asia. This is also a CX ASIA related event.
Sponsored by: Playvox & Calabrio, Inc.

29/11/2021

Want to know how to get the right in real-time to understand your customers better and make effective ? Come join us at Transformation Interactive on 9th December! Just two weeks away! - Registration is but mandatory!

Frank Yazdi (MUFG), CK Tan, (Qlik), Shantanu Kodesia (Sun Life), and Zatina Zakaria (Etiqa Insurance and Takaful) will be speaking at this 1-hour session!

now: https://bit.ly/3H166Kp

This is also a CX ASIA related event. Organised by IQPC Asia.

02/07/2019

Customer contact centres in Asia are rapidly evolving with the exponential rise of CX, digital transformation and fierce competition in the market. The leading contact centres are adapting to perfect digital-driven customer interactions from predominantly voice-based operations.

In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value creation to step further as a customer engagement hub.

Don’t miss out on the chance of attending or presenting at Asia’s No 1 virtual contact centre event and platform for digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.

The event happening from 27-28 Aug SGT, is complimentary, online and also available on-demand, enabling delegates to learn from contact centre experts from the comfort and convenience of their own office.

Register your FREE seat here >>> https://bit.ly/2LtyXwt

05/12/2018

The honor, recognise and promote individuals and teams who have made a commitment to driving superior contact centre performance and customer excellence. The Awards are dedicated to recognising worldclass thinking, creativity and ex*****on across the full spectrum of contact centre functions.

The Awards are judged by a panel of independent and esteemed contact centre leaders across Asia with vast experience in the industry. Winners will receive the recognition for leadership, vision, innovation and strategic accomplishments within the industry.

➻ WHO CAN ENTER?

The CCW Asia Excellence Awards 2019 is open to all contact centre initiatives, campaigns or programs which demonstrate results from the period of June 2017 to December 2018. Initiatives or strategies developed and implemented prior to this period are also eligible, provided the results and impact were measured during the past year.

Download The Agenda Here: http://bit.ly/2Qxaaaj

The CCW Asia Excellence Awards honour, recognise and promote individuals and teams who have made a commitment to driving superior contact centre performance and customer excellence. The Awards are dedicated to recognising worldclass thinking, creativity and ex*****on across the full spectrum of c...

22/10/2015

Top 5 Tips to Transform Your Call Centre into a Revenue Generating Contact Centre

Interesting article which says never to accept that your contact centre should be a cost. It should be revenue generating. Worth a read... http://bit.ly/1GVETlR

18/09/2014

The Philippines was recently declared the 'Call Center Capital of the World' but how do the challenges and opportunities of the Philippines compare to other regions?

Download this free article to find out more...

The priorities of many call center managers in the Philippines are shifting towards technology, training and employee retention. How do these trends compare to the rest of the world and how will this affect your call center?

06/01/2014

Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO

Simplify360 has already been working with global BPO centres and have implemented the solution with success. The solution has helped to bring down the cost and response time by 80%. Read the case study on how BPO companies automate their scrm using Simplify360.

The platform helps to bring out clear visibility among the responsible stakeholders in the company about the status of the tasks, online issues and team's performance. Managers will not have to dig deeper into the stacks of emails and excels to generate report to understand the performance and issues. They simply have to access the real-time BPO centre dashboards of Simplify360 where the manager can see all activities at once.

Read more at http://www.virtual-strategy.com/2014/01/03/simplify360-launches-next-generation-social-media-contact-centre-20-bpo .99

With more than 500 Million users on Twitter and 1 Billion users on Facebook, you can no longer ignore their voices. Simplify360 Social Media Contact Center is designed specifically to be used by customer support agents and managers who are responsible for resolving online complaints. | Virtual Strat...