03/05/2026
CHILD SAFETY ALERT: DO NOT BUY FROM ZUBAIDA’S LITTLE DARLINGS / MOM SQUAD
I’m forced to post this publicly after experiencing appalling negligence, zero accountability, and a complete disregard for child safety from Zubaida’s Little Darlings and their brand Mom Squad.
On Feb 16, 2026, I was at Dolmen Mall, Lahore when my child’s old stroller broke. In an emergency, I purchased a PKR 31,000 stroller from Zubaida’s Little Darlings, explicitly sold as “suitable for up to 6 years.”
After only three gentle uses, at the end of March, it CATASTROPHICALLY COLLAPSED WITH MY 2.5-YEAR-OLD TODDLER STRAPPED INSIDE.
By sheer luck, my child was not physically injured. But let me be clear: this is a DEFECTIVE, DANGEROUS product that failed within 1.5 months of purchase. The lock mechanism on one side visibly failed. This could have caused serious injury.
But what followed was even more disturbing:
I immediately took it to my nearest Islamabad outlet for repair. For over TWO MONTHS, I have been bounced between branches and phone numbers. Not one person took responsibility. Not one person offered a repair, or even a safety inspection.
Zero after-sales service. Zero accountability. Zero concern for a child’s life.
Since late March, I’ve messaged 3 different branches and their so called “customer care.” (Screenshots attached)
On April 19, they left me on ‘seen’ for days. After a reminder, I got a dismissive “we will look into this” and then total silence.
A PKR 31,000 premium product sold by a brand that claims to be “premium.” And when it puts a toddler at risk, they vanish.
“Check kerwa ker di thi” is not after sales customer service. This is negligence.
PARENTS: DO NOT RISK YOUR CHILD’S SAFETY.
I strongly urge every parent to avoid Zubaida’s Little Darlings and Mom Squad strollers, travel systems, or any child-related products. If their product fails like this and they refuse to even acknowledge the danger, you can't trust them with your child.
A stroller should protect your child. This one nearly harmed mine. And the company’s silence tells you everything about their priorities: profit over safety.
Extremely disappointed and alarmed.
I want to file a case against them in consumer court. Please guide me how to go about it.
Share as much as you can to save lives and people's hard-earned money.
Thank you
(Pictures of the strollers attached for reference. It's brand new and very gently used)
Little Darling by Zubaidas
Little Darling by Zubaidas
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