12/05/2025
Dear Valued Customers,
I hope you are all doing well. I want to extend my sincerest apologies to everyone who has not received updates on your orders or responses to your inquiries over the past day. Yesterday early morning, I lost my phone, and because my accounts are secured with two-factor authentication tied to that device, I have been unable to access messages or notifications.
Please rest assured that I have reported the incident to the police, and while the case is under investigation, I remain hopeful that my phone will be found soon. It was never my intention to ghost or to create any worry about your orders. I value your trust above all else, and I understand how frustrating it must be to hope and to feel unheard.
To anyone who has already sent a down payment and feels uncertain about moving forward, I am more than willing to issue a refund. Simply send me a direct message with your order details, and I will process your refund right away.
In order to prevent any further failure of service and to allow me time to resolve this situation and focus on my academic commitments, I will be temporarily pausing new orders until this third week of May. During this brief hiatus, I will make every effort to restore full communication and ensure your peace of mind.
Thank you for your patience, understanding, and continued support. I look forward to returning on third week of May with renewed focus and the ability to serve you better than ever.
With heartfelt appreciation and apologies,
K'Blooms
