With its elegant character, gardens, and lakefront views, it's a sought-after venue for weddings, conferences, and private events. We welcome your comments, questions and encourage discussion on our social media channels. Please remember to be polite and respectful with your comments to other users, and council staff responding to your comments and questions. If you have a request for service for
council to fix or ‘do’ something, you need to call our contact centre on 06 356 8199 or submit a request through our online form: www.pncc.govt.nz/Contact-us. While we’re monitoring comments on our channels, we do not log one-off service requests from comments on our social media pages. On our channels, we may hide or remove comments, and may at times block users that:
• Make personal attacks or defamatory statements about an individual.
• Are not relevant to council projects or services.
• Contain offensive comments that target or disparage any ethnic, racial, age or religious groups, gender, sexual orientation or disability.
• Reveal confidential information or disclose private information or details of elected members, staff, other Facebook users or individuals.
• Are misinformation or disinformation.
• Are spam or advertising.
• Contain offensive language, abuse, harassment or threats.
• Contain nudity, po*******hy or child abuse, or comments referring to these.
• Content that is illegal, gives instructions for illegal activity or advocates illegal activities.
• Posting of material that violates copyrights or trademarks of others. We will at times turn comments off if there are repeated breaches of the above topics, or if staff are struggling to monitor the volume of comments/questions coming in. Our social media channels must not be used for electioneering. We will remove any post or comment about your or someone else’s nomination, intention to run for Council or election campaign. All communication with the council over social media channels is subject to the Public Records Act 2005 as they are considered to be local authority records (as defined in the Act). All responses, posts, comments or any other activity on our page will be collected and retained for as long as is required by their approved records disposal schedule. Access to retained social media posts and responses that are no longer live on the social media channel is through our usual official information request (LGOIMA) process. You are subject to the Terms of Service of the host site when interacting with our pages or posts. Any content you share like photos or videos on our social media pages will be subject to the host site terms and you should consult with their Terms of Service or Use. We may amend or modify these Customer Use guidelines at any time.
