Cinta Sayang Resort

28/06/2026

25/06/2026

It All Starts With Good Customer Service.

Big or small, old or new, the success of a hotel will depend on good customer service. And the small details truly make the difference.

Over the years I have learned that.....

1. You can’t rely on one single ‘wow’ element (such as an amazing view) to carry your whole customer experience.

2. The importance of trusting and empowering all members of a team, to allow them to make on the spot decisions that can help a customer or improve their experience.

3. Being ready for when things do go wrong and then being flexible in providing a positive and quick reaction to help turn a situation around.

4. Inspire your business with some simple customer service values, to set the tone of your culture and to steer the way with a common language and ambition of delighting your customers

5. Remembering your style of leadership often rubs off on the people around you, from the language, tone and words you choose with your approach.

6. Listen, acknowledge and respond. That is what good customer service boils down to.

7. Offering some kind of positive gesture, such as an apologetic tone or a simple adjustment to the room rate, would have gone a long way towards rescuing what had been a so-so experience at best. These are always the fastest and easiest gestures any business can offer, to achieve a positive reaction and solution.

Above all else, always show integrity and graciousness; the fundamental principles that every customer should have the satisfaction of experiencing.

25/06/2026

Terima kasih kepada Jabatan Pendidikan Negeri Kedah 🙏🙏👏👏

25/06/2026

Before and current photos of our golf course.

Standing in front of the golf course almost 3 years ago, we had to make a decision on which areas to improve first and we realised that we could not do it all at the same time. We chose to slowly improve the golf course first and that was probably the correct decision.

While we could have invested millions and refurbished everything in a short period of time, that investment would not have made sense in a small town with a small population and you can’t be selling KL or other tourist destination prices for your packages. If we could, someone would have built a Hilton Sungai Petani or Marriot Baling……

The same goes for some old properties who rebranded and spent millions on refurbishments and found out later that the future revenues will never justify the return on investment.

24/06/2026

What a gorgeous wedding dinner decoration for a mid week wedding 🥰👏👏👍👍🙏🙏

21/06/2026

A father may not always say much, but his love is written in his sacrifices, his hard work, and his unwavering presence. Let us take a moment today to appreciate the men who taught us values, gave us strength, and believed in us even when we doubted ourselves.

To all fathers, thank you for being the foundation upon which families are built.

20/06/2026

Gold To Sukma Coaches Retreat 2026

18/06/2026

Gorgeous wedding decor can be achieved with various themes like fairytale, garden, rustic, or modern minimalism, each offering unique aesthetics. For a fairytale wedding, focus on soft colors, lush florals, and elegant chandeliers.

Garden weddings naturally thrive with greenery and blooms, while rustic themes utilize natural elements like wood and burlap. Modern minimalism emphasizes clean lines, geometric shapes, and a monochromatic color palette 🥰🥰👏👏

17/06/2026