06/03/2025
๐ค แดแดแดสแด
ษช "๊ฑแดสส" แดสแด สแดแดกแดแดส ๊ฑแดแดสส แดแด ษขษชแด แด แดแด แด แด
ษช๊ฑแดแดแดษดแด... แดกษชแดสแดแดแด แด๊ฑแดษชษดษข ๊ฐแดส แด แด
ษช๊ฑแดแดแดษดแด?
Today I went to grab my lunch ๐๐ท๐ โ roast chicken breast, roast pork & char siu (chinese bbq pork) rice near by my house.
Iโve bought from them a few times. Fast, budget-friendly... but since it's budget, they usually give just 5 pieces of char siu and only 5 pieces of roast pork. ๐
Because I like to keep my carbs low (rice ๐ฅฒ... bye), I added on more roast pork & char siu like I did last time.
And guess what? They packed me 3 char siu sauces (yummm ๐คค and not too sweet), 2 soy sauces, and 1 homeblend chili sauce ๐ถ๏ธ.
But I donโt take much sauce. So I thought, "Why waste?"
I decided to return the extra sauces and disposable cutlery (how do I eat without it? Use your brain lah ๐คญ).
Then this thought hit me...
๐ If I just paid first, then returned the extras, they probably wouldnโt feel anything.
But... what if I gave back the extras FIRST โ telling them โdonโt wasteโ, โI donโt need so muchโ โ before asking how much?
Would it make a difference?
๐ก YES. Because now... Iโm not just a customer. Iโm someone who cares about their costs, who respects their resources, who thinks about them.
And thatโs where I always share with my students:
โก๏ธ "Knowing WHEN to say is often more powerful than WHAT you say."
For example, in sales:
Imagine you're about to pitch your offer...
But right before you do, you say:
โBefore I share the details, I just want to check โ if we can solve [their biggest pain], and you feel itโs the right fit, are you open to hearing the full plan?โ
๐ฅ BAM.
Now theyโre open.
Now theyโre ready.
Now theyโre listening.
Timing beats words.
Energy beats tactics.
So next time you're in sales (or even at a hawker stall)...
๐ค Ask yourself, am I saying this at the right time?