26/03/2025
From navigating crisis communication after Hurricane Beryl to harnessing AI for customer success, today’s sessions explored the future of leadership, branding, and engagement in the utility sector. The day featured a dynamic line-up of sessions, each offering valuable insights into key areas of crisis communication, data- driven engagement, leadership and gender equity.
🎯Tales from the Trenches – JPS Reputation Recovery After Hurricane Beryl - Darian Reid, Corporate Communications Officer and Jarrese Channer, Digital Media Specialist
🎯 A Case for Compassionate Communication - Omari Frederick, Senior Manager - Corporate Communications, LUCELEC
🎯 Using Social Media Analytics to Guide Key Messages and Customer Engagement - Sharron Alleyne-Elcock, Business Development Consultant, Media InSite Ltd.
🎯 Building Love Marks in the Utility Sector - Danique Zimmerman, Corporate Advisor - Communications, Branding & CSR, Aqualectra
🎯 Leveraging AI for Customer and Employee Success - Shelly Aqui, Founder & Managing Director, Shelly Aqui Coaching & Consulting, and Kathryn Jones-Douglas, Consultant, Development Consulting Center Ltd.
🎯 Customer Service Leadership Experience - Curtis Martin, Permanent Secretary, Ministry of Health, St. Kitts
🎯 Addressing Issues of Gender Inequity in the Energy Sector: A Look Behind the Numbers - Marlene Johnson, Gender and Social Inclusion Specialist, FRENZ
🎯Bosses Struggling to Lead – Building a Leadership Ex*****on Framework for Industry 4.0 - Richard Solomon, Managing Director & Principal Consultant, Development Consulting Center Ltd
These sessions explored the key strategies shaping the future of our industry.