30/10/2017
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Ravi Mehrotra - Institutional Business Head Company at Shoppers Stop
"I met a customer looking for bulk orders of 200-225 shirts for an event in Hyderabad. He asked me to confirm whether we can supply the quantity given by one month. I told him that I would surely help and deliver the products by the given deadline.
I showed various samples - some were out of stock and some sizes were not available, so I got a sample arranged from Bangalore warehouse. The client kept on increasing the numbers of shirts and sizes that we didn't have. As a commitment to the client, I searched in Pune central and Jai hind stores and purchased them.
Per his demand, we did embroidery on the shirts with customer logos through a local vendor, taking risks as we were doing it for the first time. We personally ironed and packed the shirts in boxes with proper name and sizes given by the client. Later, my teammate and I went to Hyderabad by car to personally deliver the box of t-shirts at the event venue, as it was a last minute order."
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