30/06/2026
Ever wondered what actually happens when a portable toilet gets serviced?
Most people just see a clean toilet appear each week and probably don’t think much more about it, but there’s actually quite a bit involved behind the scenes.
Every morning our drivers receive their route directly onto a tablet in the cab. We try to make routes realistic and achievable, usually somewhere between 15–30 toilets a day depending on travel distances and locations.
Once on site, the first challenge is often simply getting to the toilet. Honestly, access issues are probably the biggest problem our drivers deal with. Toilets have a habit of becoming surrounded by pallets, scaffolding, bricks, fencing, machinery and sometimes things we genuinely cannot explain 😂
Once we can get close enough, the servicing starts.
Rubbish is removed first, then the waste tank is emptied using the vacuum pump on the service vehicle. The cabin is then sprayed down with disinfectant before the tank is refilled with fresh water and chemical so the toilet can flush properly again.
After that, all surfaces are cleaned and dried, sinks are refilled where fitted, consumables topped up and finally air freshener sprayed to finish everything off.
The driver then completes the job on their tablet, including photos, timestamps and vehicle geotracking to prove the service has been completed. As soon as the job is signed off, the service report is automatically emailed to the customer contact we have on file.
Average time on site?
Around 8 minutes per toilet.
Unless we can’t get access… then things become a lot more interesting and we end up going through our JNC process, but that’s a story for another day.
Read more: https://www.dtox.org/servicing/all-servicing
Servicing
