12/08/2026
✈️ BOOKED WITH US? HERE’S HOW IT WORKS… ✈️
Once your booking is confirmed, we don’t just leave you to remember everything! 😌
We have a process in place to make sure you have all the information you need and we send it to you more than once, because we know how easily emails can get buried!
📧 BOOKING CONFIRMATION
As soon as your booking is made, you’ll receive your Booking Confirmation.
This contains ALL of your travel details, including:
📅 Your pickup date
🕐 Your pickup time
📍 Your pickup details
💷 How and when payment is made
✈️ Your return date & time
🛫 Your flight number & destination
📱 How your airport pickup will be communicated to you
It also explains our office opening hours and importantly what to do and who to contact in an emergency.
📧 2–3 WEEKS BEFORE TRAVEL
You’ll then receive another email titled:
‘Please Check Your Travel Details’
This is your final little nudge to check everything is still correct before you travel.
It confirms your dates, times and payment details again, giving you the opportunity to make sure we have everything exactly as it should be.
And this email also includes our office opening hours and emergency contact information.
💡 SO PLEASE CHECK YOUR EMAILS
If you’re booked with us, these emails contain really important information about your journey. They’re there to make your travel as smooth and stress free as possible.
And if you haven’t seen them, please check your junk/spam folder before getting in touch - occasionally our emails like to hide in there! 🙈
We do our best to keep you informed every step of the way… so please help us by giving those emails a little read! ❤️🖤