13/08/2026
A beautiful set-up last weekend, a lovely family… and a little learning curve for us! 👀
Sunday’s set-up didn’t quite go as smoothly as we’d have liked! 🙈
We arrived ready to set up, only to discover we were at the wrong venue. After a slightly panicked check back through our emails, we realised the family had let us know that the venue had changed , and unfortunately, we’d missed it!
We’re a small family run business, juggling Poppy’s Play Patch alongside work, family life and everything else that comes with it, and occasionally mistakes will happen. But that doesn’t mean we simply shrug them off.
For us, this highlighted a gap in the way we manage changes after a booking has been made. So rather than just putting it down as “one of those things”, we’re using it as an opportunity to improve our booking process and make sure important changes like this are much harder for us to miss in future.
Thankfully, the family we were setting up for were absolutely lovely and incredibly understanding, which we were so grateful for. We got ourselves to the right place, got everything set up , and hopefully still played our little part in making their day special. 🥰
And once we finally made it there… what a venue! 😍🏰
📍 The Castle at Edgehill
Such a beautiful setting for a celebration and definitely one we’d love to return to … preferably heading to the right address first time next time! 😂
Running a small business is always a learning curve. We won’t always get everything perfect, but we’ll always care, take responsibility when we don’t, and try to come back better from it. Thankfully this was the first error in just over a year’s trading!
Thank you again to the lovely family for being so understanding and for choosing Poppy’s Play Patch to be part of your day. 💕