28/07/2021
Just a little reminder as always ladies and gents we unfortunately don't take any orders or inquiries through Facebook, all our regulars are aware of this and appreciate why.
A new inquiry that I've just come home to seems to think as they haven't had a reply and because we don't work through Facebook that we are arrogant and to busy to reply ๐ช.
Which is quite upsetting for someone to think that of us, from no response within a few hours of a message and not actually dealing with us personally. Hopefully if they pop in or call us they will see the personal service we pride ourselves in.
This is the exact reason we have never worked through Facebook as we dont want ANY inquiries getting missed!
We are a very small business and don't have an admin team to man this page, so we don't see messages till we get home most days. (Especially both been mums to young children,by the time we sit down ,its night time๐ we try our best to work round everyone).
The instant automatic message is sent with our telephone number and opening hours, hoping that you will then give us a call as even if were busy the phone will get answered or we have a answer phone were u can leave a message and we will call you back the same or following day๐.
We do everything over the phone or in person then we no your order is wrote down and not going to get over looked as unfortunately most day we just don't have time to check the page when we are getting all your beautiful flowers ready, that's why we decided many many years ago to just use the page for updates on the shop only.
๐ธ We're so very sorry if our way of working has offended anyone, this is not what we hope for.
We will be there tomorrow ready to help answer any calls for inquiries or orders 9.30- 3.00pm .๐ธ