
26/06/2025
~ Listen and Tweak! ~
In our last post we weren’t shy in sharing that not all brides are 100% happy following their hair and makeup preview/trial appointment. But that’s 🆗
Sometimes things just don’t quite feel like you…
❌Maybe you’ve tried on your dress and had a change of heart that the formal up do that you pined over on Pinterest doesn’t suit your boho wedding theme after all.
❌ The foundation or concealer chosen by the makeup artist didn’t sit right or perhaps looked too heavy or was slightly the wrong shade in a different light.
❌ The hair didn’t hold a curl and dropped out quickly..
Or maybe all of the above! 👆
What Now….?!
✅ Firstly rewind to the night before and make a note of what hair and skin prep you did.
We send out guidelines 1 week before your appointment but even with the best will in the world - life gets busy and sometimes these guidelines get overlooked (or only read on the day of appointment) 🙈
✅ Communictae your feedback to us the following day so that we can think about how to help address any concerns.
✅ We always listen to your feedback and make notes on your Client Record which we always refer back to on your wedding day.
✅ We might go out a buy a new product or two - just to suit you.
✅ We might also have a confidential discussion within our close network of hair and makeup artists to brainstorm solutions - a problem shared is a problem halved. 😊
✅ We know that one size doesn’t fit all (and we’re not talking about the setting spray, however, that is blimmin’ brilliant stuff if you ask us!)
✅ We’re always open to your feedback. Forget read it and weep - it’s read it and tweak!
If you’ve had a preview appointment with us or even another Hair and Makeup Artist which you’re not 💯 per cent happy with - please don’t jump the gun and think that you have to cancel your booking.
We’d much rather hear 👂 your feedback and work on improving our skills. 💪
If you’re looking for a Hair and Makeup Team who strives to do their best with your hair and makeup - don’t hesitate to get in touch.
Review left for 🙌
www.barnetandboatrace.com
However, customer service is key!
We listen and tweak!