09/05/2026
AIRJUMP TRAMPOLINE PARK – IMPORTANT UPDATE
We believe in full transparency and kindly ask all customers to take a moment to read the following update.
First and foremost, we sincerely apologise to all our loyal customers for the inconvenience and disappointment caused by the sudden closure of the park.
Unfortunately, this situation is entirely beyond our control.
We are currently 10 years into a 15-year lease.
During this time, the site has had four different landlords and two managing agents.
On 17 March 2023, we received notification stating:
“Your quarterly service charges have greatly increased due to the rise in electricity costs.”
To provide context:
• Dec 2022 – Mar 2023: £4,589.13 (inclusive of VAT and electricity)
• Mar 2023 – Jun 2023: £25,545.76
(An increase of 457%, which we believe is wholly unjustifiable)
As a result, we informed the managing agents that we would suspend future service charge payments until the apportionment was corrected.
This decision was also influenced by ongoing, unresolved issues over the past 10 years, particularly in relation to drainage.
Despite this, the same charges were invoiced for four consecutive quarters, totalling £102,183.04.
On 6 February 2024, the managing agents acknowledged they had overestimated their budget and issued a credit of £60,212.66. However, this still left a shortfall of approximately £42,000.
For comparison, the service charge for Sep 2024 – Dec 2024 was invoiced at £2,905.19, which aligns with the previous 10 years of charges and highlights the clear discrepancy in earlier calculations.
Service charges are calculated based on shared costs apportioned by the square footage of each tenant’s unit. Over the past two years, we have repeatedly requested meetings with the managing agents. While our concerns have been acknowledged, no meaningful action has been taken to resolve the issue.
We firmly believe this situation has arisen due to miscalculation, and responsibility has not been appropriately accepted.
Furthermore:
• We were not served with a Section 146 notice, nor notified of any intended enforcement action.
• Bailiffs entered the premises, changed the locks, and a 24-hour security presence (including K9 units) have been put in place.
We currently have no access at all to the building so are working remotely with very limited resources.
Our solicitors are currently reviewing the matter.
We remain optimistic that once the landlord is fully informed of the facts, a resolution will be reached and we will be able to reopen and continue operating as normal.
We will of course be providing updates once we are in a position to do so.
