24/02/2025
✨BOOKING TERMS & CONDITIONS✨
Deposit
We do ask for a £50 deposit to secure your booking this is non-refundable however it can be transferred to another date. Should the party be cancelled due to heavy rain, winds or any other unforeseen circumstances this does not apply and your deposit will be refunded.
Payment
Full payment is due at least 24 hours before the event if paying by transfer or in cash, on delivery of the hire package once we have set up.
In the event that your payment is not ready upon delivery, we will not be able leave the equipment with you.
Soft play hire
1. It is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure that there is adequate space surrounding the play equipment. If sufficient space is not available at the venue site for the package ordered, we reserve the right to remove certain items, at our discretion, for health and safety reasons. However, you will still be charged for them.
2. Please allow 45-60 minutes before the event for Exclusive Events to deliver and set up the equipment, and also 30-45 minutes after the event for them to take down and remove the equipment.
3. It is the responsibility of the Hirer to ensure easy access to the venue for unloading and loading of equipment. Any restrictions (lack of parking, stairs, narrow doorways etc.) must be reported to Exclusive Events prior to the event. Failure to do so may result in delay to setting up, an additional fee being payable by the Hirer or cancellation by Exclusive Events.
4. The Hirer must agree that the area where the goods are to be situated will be free from obstructions, debris and that there is strictly no dog foul (for outdoor bookings) where the equipment is to be sited, before our drivers arrive.
5. The packages include free setup and delivery to venues within 10 miles of WF6. Venues beyond this will incur a delivery fee. Please contact us for details.
6. We will endeavour to arrive and setup on time, however, Exclusive Events cannot be held liable for delay incurred due to circumstances beyond our control (for example – traffic congestion, adverse weather etc.).
�7. If the event of adverse weather on the day, such as heavy snow or ice which would be dangerous to travel in, we reserve the right to cancel the booking. In such cases we will return any deposit.
8. All our equipment will be delivered in a clean and sanitary state. Should there be significant dirt or staining upon collection the Hirer will be made liable for professional cleaning costs. Equipment must be collected clean and undamaged If there is any damage, however slight, or any lost/stolen equipment the the hirer will be responsible for the cost of replacing the equipment. Equipment will be brought back to our Depot and an assessment carried out to determine how much you’ll be charged for a repair or replacement. You will be expected to pay the full amount for the equipment priced as brand new within 7 days of the date of hire.
9. Balls from the ball pit must be collected and bagged before our arrival to collect equipment. If balls are not collected and bagged, £20 of the deposit will not be returned.
10. Please ensure that equipment hired is not scattered around the venue. Equipment must be collected and placed back to the set up area so we do not spend time looking for items when we arrive to collect. This will also save you time if you have a set time to be out of a venue.
11. Please do not release our equipment to anyone other than our delivery drivers. If the driver who delivers to you is not the driver who will collect from you they will inform you and give you a description of the person/people coming to collect to avoid confusion and theft of our equipment.
Health & Safety
1. The Hirer must ensure the equipment is supervised at ALL times by a responsible person over the age of
18, preferably the Hirer. Exclusive Events does not supervise the event. Exclusive Events or their staff accepts no liability for any damage, accidents or injuries that may occur whilst the equipment is on hire should there not be a responsible adult supervising at the time of the incident.
2. Exclusive Events will set up the equipment taking into account full safety of the children, and therefore large equipment, such as the ball pool or bouncy castle(s) must not be moved. We will not accept any liability for accidents, injury or damage during the period of hire if this has occurred. Photographs are taken to evidence this upon setup.
3. The Soft Play and Play Equipment is strictly for use by children under the age of 6 years. Under no circumstances should ADULTS play on the Soft Play or Play Equipment as this will, in time, result in damage to the Equipment or injury to the individual(s) / children.
4. Under no circumstances should ADULTS enter on to the Inflatable as this will, in time, result in damage to the Inflatable or injury to the individual(s) / children.
5. Adults must not lean or sit on any Soft Play, Ball Pool walls, Play Equipment and/or Bouncy Castle(s).
6. Do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the Soft Play, Play Equipment or Bouncy Castle(s).
7. Avoid mixing older children on the Soft Play, Play Equipment or Bouncy Castle(s) at the same time as younger ones.
8. No food, drink or chewing gum to be allowed on or near the Soft Play, Play Equipment and/or Bouncy Castle(s), this will avoid choking and mess. If the equipment is collected in a dirty condition then the person hiring it will incur a cleaning charge.
9. No glass drinking glasses or bottles to be used on or near the Soft Play, Play Equipment or Bouncy Castle(s).
10. STRICTLY no alcohol or drug use on or near the Soft Play, Play Equipment or Bouncy Castle(s) – we will not be held liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use.
11. Please ensure that the Soft Play, Play Equipment and/or Bouncy Castle(s) is kept in a clean, dry condition. Any spillages must be cleaned and dried as soon as they occur – if we have to have the equipment professionally cleaned before the next hire, then you will incur a cleaning charge.
12. Shoes MUST be removed before using the Soft Play, Play Equipment and/or Bouncy Castle(s). Parents/guardians who enter the Soft Play area or walk over the padded floor tiles whilst supervising must remove their shoes, particularly heels. Any damage may result in the Hirer having to pay an additional fee for replacement or repair.
13. For hygiene reasons, socks should be worn at all times whilst using the Soft Play, Play Equipment and/or Bouncy Castle(s).
14. The Hirer must ensure that all sharp objects, including but not limited to, badges, spectacles, earrings, jewellery etc. are removed prior to accessing the Soft Play, Play Equipment or Bouncy Castle(s) to ensure it remains undamaged from but not limited to, scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. If damage does occur the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed.
15. No face paints, party poppers, confetti, coloured streamers or silly string to be used either on or near the Soft Play, Play Equipment and/or Bouncy Castle(s) – staining may occur for which the Hirer will be liable.
16. Strictly NO acrobatics or gymnastics to be performed on the Soft Play, Play Equipment or Bouncy Castle(s).
17. Children must NOT push, collide, fight or behave in a manner likely to injure or cause distress to others.
18. Always ensure that no overcrowding occurs on all Soft Play, Play Equipment and/or Bouncy Castle(s), limit numbers according to the age and size of children using it.
19. No furniture to be placed on the mats as this may cause damage.
20. No smoking or barbecues near the Soft Play, Play Equipment or Bouncy Castle(s).
21. No pets or animals to be allowed on or near the Soft Play, Play Equipment or Bouncy Castle(s).
22. The Hirer is responsible for the safe keeping of the Soft Play, Play Equipment and/or Bouncy Castle(s). You will be charged for theft or any damage caused to it or for any items missing from it on its return. Soft Play, Play Equipment and/or Bouncy Castle(s) being kept overnight must be locked away to avoid theft. Full replacement charge for any missing items will incur. This includes any accessories which accompany the equipment, i.e. blowers, extension leads, mats etc.
23. In the event of rain ALL Soft Play and Play Equipment must be covered or taken indoors / under cover to prevent it from getting wet and water damage occurring. All equipment must be towel dried thoroughly before use re-commences.
