17/08/2026
🚀 Important Notice – Scheduled System Upgrade Today
At Playback Events, we're committed to continually investing in technology that helps us deliver the very best service to our clients.
Over the past several months, we've been working on a major upgrade to PEMS – our bespoke event management system that powers almost every aspect of our business, from booking administration and event planning through to the Client Portal that many of you use to manage your events online.
This has been a significant investment in both time and technology, all with one goal in mind: to make your experience with Playback Events even simpler, faster and more efficient.
📅 Scheduled Upgrade: 18/08/2026
To complete the upgrade, PEMS will be taken offline for most of the day while we migrate all of our systems, verify data and carry out final testing before bringing everything back online.
During this time:
- The Client Portal will be unavailable.
- Our office team will have very limited access to booking information and event records.
- We may not be able to answer some booking-related queries until the upgrade has been completed.
- Online payments, playlists, document signing and event updates will be temporarily unavailable.
If your enquiry is urgent, please still get in touch and we'll do everything we can to help. However, we kindly ask for your patience during this period as our team will be working hard behind the scenes to complete the upgrade as quickly and safely as possible.
We know that temporary disruption is never ideal, but this upgrade is a major step forward for Playback Events. By investing in our own bespoke systems, we're making it easier for our team to deliver an even better service and giving our clients a more modern, reliable and streamlined experience from booking through to the day of their event.
We'd like to thank you in advance for your understanding and support. We can't wait to welcome you to the improved system once it's live.
The Playback Events Team 🎉
