24/09/2026
We would like to clarify the recent situation regarding the fire alarm system at Venue 34.
We had been experiencing some issues with the system, so we arranged for a specialist alarm company to attend the venue, carry out tests and check everything thoroughly. They have ordered a couple of replacement parts, but following their checks we have been advised that everything else is okay.
A few weeks ago, we were receiving repeated noise complaints from some neighbouring residents because they could hear the fire alarm. We fully appreciate the need to be considerate towards our neighbours; however, a fire alarm is designed to be loud and clearly audible for safety reasons, and testing the system will inevitably create some noise.
The volume and nature of the complaints put us in a very difficult position. At the time, parts of the system were temporarily disconnected in an attempt to prevent further disturbance while we arranged for the issues to be professionally investigated.
There has been some criticism of how we handled the situation, but we want to make clear that we were actively trying to resolve the problem while dealing with repeated complaints from neighbouring properties.
The alarm company has now attended, carried out the necessary checks and ordered the replacement parts required. We are continuing to work with them to make sure everything is operating as it should.
The safety of our customers, staff and Venue 34 remains extremely important to us, and we will continue to ensure the system is professionally maintained and any issues are dealt with appropriately.
