The Firebird Centre

28/06/2026

An Update Regarding Outstanding Refunds

I would like to provide an update for those customers who are currently awaiting refunds following the unexpected closure of The Firebird Centre.
Firstly, I would like to sincerely apologise to everyone who has been affected. I completely understand how frustrating and disappointing this situation has been, particularly for those who paid in advance for parties and other activities that we have been unable to deliver.
Following the closure of the centre, I did everything I reasonably could to minimise the impact. Where possible, parties were rearranged at alternative venues and many refunds were processed. Unfortunately, the position has now reached the stage where The Firebird Centre Ltd no longer has the funds available to continue issuing refunds immediately.
I appreciate this is not the update anyone was hoping for, and it is certainly not the position I ever wanted to find myself in. I am currently taking professional advice regarding the company's financial position and my legal responsibilities, and until that advice has been completed I am unable to process further payments.
Please be assured that everyone who is due a refund has been recorded, and I will provide further updates as soon as I am in a position to do so.
I would like to thank those who have shown kindness, patience and understanding during what has been an incredibly difficult period. Your support has meant more than you know.

Sarah Waller�
The Firebird Centre Ltd

23/06/2026

Dear Firebird Customer

Thank you for your patience and understanding.

As you will be aware, the unexpected temporary closure of The Firebird Centre has resulted in a number of classes, parties and activities being cancelled. We fully appreciate that you may have paid for a service which we have unfortunately been unable to provide.

Please be assured that your refund remains recognised and recorded, and it is absolutely our intention that all customers who are due refunds receive them.

Due to the current circumstances, We am unable to process refunds immediately, but we are working to resolve matters as quickly as possible and will contact you as soon as we are in a position to arrange payment.

We sincerely apologise for the inconvenience and disappointment caused, and I would like to thank you for your patience and kindness during what has been an extremely difficult and unexpected situation.

Kind regards,

Sarah Waller

The Firebird Centre Ltd

12/06/2026

Community Update Regarding The Firebird Centre.

We are aware that there has been considerable discussion within the community regarding The
Firebird Centre and the future of the building.
The position is relatively straightforward. The previous occupancy arrangement has come to an end
and discussions are ongoing regarding potential future arrangements for the premises.
As a result, The Firebird Centre is not currently operating from the building whilst those discussions
take place.
We understand that this uncertainty is frustrating for many people who have supported the centre
over the years, and we would like to thank everyone for their patience, understanding and the many
messages of support we have received.
Our hope remains that a positive long-term solution can be found which allows community
activities, children's services and other valued groups to continue benefiting from the facilities in the
future.
In the meantime, TDS Dance Studios CIC continues to operate successfully from alternative venues
within Hilton, and all classes and activities are continuing as planned.
As discussions regarding the building are ongoing, we are unable to comment further on specific
matters at this time. We would respectfully ask that people avoid speculation and allow the parties
involved the opportunity to explore potential solutions.
Thank you once again for your continued support.
Sarah Waller
The Firebird Centre Ltd

10/12/2025

30/11/2025

19/10/2025

come and avoid the rain! grab a few friends and book for half term!

15/10/2025

Come and join our party team!

10/10/2025

More fabulous Soft Play spots for your tots and parties! Catered and self catered options for all timeslots now available!