10/07/2025
Refund & Exchange policy
We want you to feel confident in your dress choice, which is why we offer flexible options:
🔄 Exchanges Welcome
All dresses can be exchanged for another gown of equal or greater value
Perfect if you change your mind or find another dress you love even more!
Exchange must be arranged within your payment timeline - some exceptions available.
Dress must be in original condition with all tags attached (No dresses that have been damaged, worn, stained or altered can be exchanged)
💔 No Refunds Policy
All sales are final
dresses are sold as seen in their condition
Although all our gowns are new with tags, some have been marked or damaged due to years of try ons. We note all issues during the consultation, we also have heavily reduced any of these gowns to reflect this.
no monetary refunds available
This policy helps us maintain our incredible low prices on designer gowns
We encourage trying on multiple styles during your consultation to ensure you're completely happy
🎯 Why This Policy?
Our amazing prices (up to 90% off RRP) are possible because we operate on tight margins. This policy ensures we can continue offering designer gowns at unbeatable prices whilst providing excellent service to all our brides.
💕 Our Promise
During your 1.5-hour consultation, we'll work together to find your perfect dress. With our extensive selection of 250+ gowns and expert guidance, we're confident you'll find "the one"!
Questions?
Get in touch - we're here to help make your dress journey perfect! 💖
