19/04/2026
Friendly Notice:
Please If you are not satisfied with your balloon purchase after collection or delivery, please let me know on the same day if possible. This will give me a chance to address the issue. I received a message today from a customer stating that their balloons started deflating a week after delivery and requesting a refund. Unfortunately, I cannot process refunds a week after delivery or collection. I cannot take responsibility for any damage that occurs after the balloon is handed over to the customer, as it may have been caused by misuse, children or pets. All foil balloons are inflated the day before they are sent out, so if there are any issues, I will be aware of them on the day of dispatch and can fix them in time.
The above is based on foil balloons or air filled latex only. Please Remember that latex helium filled balloons only have 12-16 hours float life.
Thank you very much!
Denise
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