28/05/2026
So here’s where as a business you need to read reviews.
Jean asks me tonight about a price of a particular item so I look to see if it’s logged on our website. Typing into Google our business name I came across our reviews page and seen I had a two star review from 2024. So I did a bit of digging.
Having not seen it I’ve not responded - but wish I had. Everyone’s entitled to their opinion but for me, I’m struggling to see where I’ve accused “thieves” being invited to a wedding.
When we set out our contracts, we do list the replacement value cost of each item should it get damaged or go missing right at the very start because the hirer is responsible for the goods when at the venue.
Things do go missing - it happens and we understand this. Wee Nana’s take away centrepieces thinking that it’s the couples. We’ve had large vases swapped out for drinking vessels. But I try to handle this as best as possible asking if the couple can check or ask around in case they find it to avoid charging for the goods - I have never accused of anyone of stealing anything.
Anyway see what you think x