Palisis

Palisis Palisis | Empowering City Tourism | Sales and Operations Software Solution We are passionate about technological progress and innovation.

Founded in 2008 and with offices in four countries, Palisis is a technology pacemaker in the tours and activities sector. By acquiring TourCMS in 2015, Palisis consolidated the best-in-class technologies available for ticketing, reservation and distribution into one system enabling a seamless booking to boarding experience. Today Palisis is trusted by small as well as the largest operators in the

tours and attraction industry in all areas of sales and operations.

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Palisis is a leading provider of touristic sales and operations management technology solutions for operators in the tours & activities segment. Our clients are suppliers of ancillary destination and sightseeing products with a focus on bus, train and boat operators. Our solution enables efficient handling of ticketing, bookings and reservations and provides access to all relevant channels (on vehicle, street sales, ticketing booths, box office, partners/agents, online sales) in one system. Our ambition is to support our customer's processes with the most capable technology in a sustainable way. We value long-term and personal relationships. Since our inception in 2008 we have formed a deep understanding of the tours & activities market by partnering with a myriad of tour operators and have been constantly growing our customer base in more than 120 countries around the globe. Partner with us and we provide you with the technology so that you can focus on increasing your sales. While the tourists enjoy their vacations, Palisis empowers it silently as the comprehensive technology backbone – from booking to boarding! Also find us on LinkedIn.

Travel has largely 📈 recovered since 2020, but stability is another story.2026 data from Arival’s Global Operator Landsc...
11/06/2026

Travel has largely 📈 recovered since 2020, but stability is another story.

2026 data from Arival’s Global Operator Landscape Report shows that global operator revenue has now moved beyond pre-pandemic levels. But the pace of recovery has looked very different depending on the region.

The U.S. and Europe rebounded earlier as borders reopened in 2021 and 2022, while Asia’s 🌏️ recovery accelerated later and is now one of the fastest-growing regions for experiences.

At the same time, uncertainty still hangs over the industry. Economic pressure, inbound travel shifts, and changing traveller behaviour continue to create volatility, even in regions where demand remains strong.

This spotlights how recovery does not automatically mean predictability.

For operators, adaptability 🏋️‍♀️ still matters just as much as growth.

City Sightseeing Kiel 🚌 is expanding with Palisis.Part of the globally recognised City Sightseeing Worldwide brand, City...
10/06/2026

City Sightseeing Kiel 🚌 is expanding with Palisis.

Part of the globally recognised City Sightseeing Worldwide brand, City Sightseeing Kiel offers hop-on hop-off bus tours that give visitors a flexible way to explore the city’s key landmarks, waterfront views, and cultural highlights at their own pace.

They are now leveraging Palisis Distribution to strengthen their reach across sales channels, opening up new opportunities to connect with travellers and drive bookings more efficiently.

A big 📢 shoutout to our Support team, along with Violeta Yonkova and Gregor Materschläger, for their collaboration in bringing this project to 🌟 life.

Looking forward to supporting City Sightseeing Kiel as they continue to grow their presence and welcome visitors to this vibrant port city.


City Sightseeing

Trip.com has built a direct ➡️ API integration with Palisis/TourCMS, creating a seamless connection between our platform...
09/06/2026

Trip.com has built a direct ➡️ API integration with Palisis/TourCMS, creating a seamless connection between our platforms.

Through this upgraded API connection, our entire portfolio of suppliers can now effortlessly distribute their magnificent experiences to Chinese travellers via Trip.com. This milestone significantly enhances visibility, efficiency, and reach with this important market.

At the same time, the integration simplifies the technical side of distribution, allowing suppliers to manage availability and products through their existing TourCMS setup while reaching a broader audience.

We are pleased to strengthen our 🤝 relationship with the Trip.com team and continue building connectivity that supports the growth that matters to our operators and partners.

Operators interested in activating Trip.com distribution can reach out to their Customer Success Manager to get started.

Trip.Explore

Reducing OTA-related refunds is often less complicated than operators expect, and it can remove a significant operationa...
04/06/2026

Reducing OTA-related refunds is often less complicated than operators expect, and it can remove a significant operational 🤯 headache.

If you're wondering how a relatively small share of bookings creates such a large share of refunds, you're not alone.

In our latest hop-on hop-off dataset, API-connected sales accounted for 11% of bookings but 31% of refunds. That gap deserves closer attention.

Read to see why OTA refunds stack up, and how operators can reduce the hassle before it hits the bottom line 🔗 https://www.palisis.com/resources/api-sales-are-only-11-of-bookings-but-they-drive-31-of-refunds/

We’re pleased to share that Palisis / TourCMS has been recognised as a Silver Partner in Go City’s new Preferred Connect...
02/06/2026

We’re pleased to share that Palisis / TourCMS has been recognised as a Silver Partner in Go City’s new Preferred Connectivity Partner Program 2026.

This program's debut recognises technology partners who support Go City’s attraction-facing APIs, helping attractions and customers have a smoother experience when it comes to access, admissions, and connected ticketing.

For us, this recognition reflects the work behind reliable integrations, strong configuration, feature coverage, and the practical details that make connected travel feel simple on the day.

A big thank you to the Go City team for the recognition and for continuing to build a strong connectivity ecosystem for attractions around the world.

Customer Success at Palisis is growing, and that growth is due to Alicia Mencía. Since joining as VP of Customer Success...
01/06/2026

Customer Success at Palisis is growing, and that growth is due to Alicia Mencía.

Since joining as VP of Customer Success, Alicia has brought structure, care, and clarity to the department. She has helped shape a team that is thoughtful, collaborative, and ready for its next stage of growth.

We are now looking for two new people to join her team:

1️⃣ L1 Support Specialist, German and English
2️⃣ Junior Customer Success Manager, DACH Region

As Josef Birchler, Palisis CEO, shared:

“When we brought Alicia on as our VP of Customer Success, we were looking for a strategic leader who could transition us into our next phase of growth. She has done exactly that. What makes her so effective is her rare combination of deep empathy and operational discipline. She cares fiercely about her team, yet she’s a total blueprint for building scalable, structured procedures. As we prepare to expand the department, I know it’s in the best possible hands.”

Alicia, thank you 🙏 for all that you continue to build.

And if you know someone brilliant who speaks German and English, send them our way.

Digital nomads 💻️ are already in your city. They stay longer, spend locally, and want to experience a place beyond the h...
28/05/2026

Digital nomads 💻️ are already in your city. They stay longer, spend locally, and want to experience a place beyond the headline sights. Yet most tours still do not reach them.

They are no longer a fringe group working from 🍵 cafés with unreliable Wi-Fi. They are a measurable part of the travel economy. Governments are creating visas for them. Cities are adapting. Accommodation providers adjusted years ago.

Whilst the world has moved to meet them, many tours have not.

And that leaves a massive gap in the market.

Understand how to reach digital nomads on their terms and turn an overlooked audience into a valuable one >> https://www.palisis.com/resources/the-rise-of-digital-nomads-and-why-most-tours-still-do-not-reach-them/

27/05/2026

HOHO 🚍 operators sit on a goldmine of data, but until now, very little of it has been shared openly with the industry.

Now, we’re releasing our State of the HOHO Industry Report, built on real booking data from 2.8 million bookings and 5.9 million tickets processed globally.

This report 🔖 takes a close look at how travellers actually book, when they ride, what they buy, where revenue leaks happen, and how operators can turn behaviour into better yield and smoother operations.

In this short preview, you’ll see just a glimpse of what’s inside with booking patterns, traveller types, pricing benchmarks, hopping behaviour and regional insights.

Get the full report to see the complete picture and what it means for HOHO operators heading into the next season.

👉 Download now: https://www.palisis.com/reports/state-of-hoho-2025/

We’re growing 🙌 our Customer Success team, and we’re looking for two brilliant German-speaking individuals to join us.If...
26/05/2026

We’re growing 🙌 our Customer Success team, and we’re looking for two brilliant German-speaking individuals to join us.

If you’re the kind of person who enjoys solving problems, calming tech confusion, and helping customers feel genuinely supported, you may be exactly who we need.

We’re hiring for:

1️⃣ L1 Support Specialist, German and English
For someone who loves a good troubleshooting puzzle and can explain tech clearly.

2️⃣ Junior Customer Success Manager, DACH region
For someone who enjoys building relationships, guiding customers through onboarding, and helping them get real value from the platform.

Know someone who would be great? 📥️ Send them our way.
Ready to join us? Take a look at the roles and apply. >> https://www.palisis.com/about-us/ -current-opening

Barcelona just got a little more 🔄 connected.Turisme de Barcelona and Aerobús, brought together 🤝 with Palisis connecti...
26/05/2026

Barcelona just got a little more 🔄 connected.

Turisme de Barcelona and Aerobús, brought together 🤝 with Palisis connectivity.

Working alongside Turisme de Barcelona as its channel manager, this collaboration helps strengthen the city’s global reach. Turisme de Barcelona plays a key role in promoting the city worldwide: supporting local partners, enhancing visitor experiences, and connecting this iconic city’s tourism ecosystem with international demand.

Through this initiative, Turisme de Barcelona is supporting Aerobús Barcelona to expand visibility and distribution across a wider network of resellers and partners.

For many 🧳 travellers, Aerobús is one of the first services they use upon arrival in the city and one of the easiest ways to reach the city centre. With frequent departures, direct connections between Barcelona–El Prat Airport and key hubs like Plaça de Catalunya, it’s a seamless start to a visit.

This partnership now gives all Barcelona visitors the ability to pre-book Aerobús tickets in advance through their favourite marketplaces, making arrival smoother, faster, and stress-free.


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Montag 08:00 - 17:00
Dienstag 08:00 - 17:00
Mittwoch 08:00 - 17:00
Donnerstag 08:00 - 17:00
Freitag 08:00 - 17:00

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+41 44 533 40 40

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