09/27/2026
The Little Things That Say The Most:
I've worked with Kurt for a long time, and there are a lot of things customers never see behind the scenes.
A few months ago, someone accidentally dropped a ticket that had value attached to it. Most people would have put it aside and forgotten about it, but not Kurt. He spent time reviewing surveillance footage trying to identify the owner and has kept an eye out ever since, hoping the customer would come back.
Well, this week that customer finally did.
Before the customer even knew what was happening, Kurt recognized him and was able to return the ticket and provide the payout he'd been holding onto all this time.
As employees, we get to see these moments regularly. The honesty, the attention to detail, and the genuine care Kurt has for people aren't just things he talks about, they're things he lives every day.
Running a small business can be tough, and sometimes the negative comments get far more attention than the positive stories. But this is the side of the business we wish more people could see.
Doing the right thing when
nobody is watching. Taking care of customers long after they've left the building. Treating people fairly because it's simply the right thing to do.
I'm proud to work for a business that values integrity and customer service the way Kurt does.
Thanks to the customer who shared this story, and thanks to everyone who continues to support local businesses.
