04/09/2026
Sometimes all you hear is the complaint. Every now and then, you hear the story that reminds you why you do it.
Recently, one of our customers was approached by a competitor who was determined to win their business.
After being told they were happy with their current service, the response was NOT, "No worries, thanks for your time."
Instead, they pushed for contract details and pricing information.
The customer refused and eventually had to ask them to leave.
Their reason was simple: "We're happy with Smallmon's."
For us, that means more than any marketing campaign ever could.
We've always believed that looking after people, being straight-up, and doing the job properly is what matters most.
To our customers: Thank you!
To our team: This reputation is because of you!
