10/12/2019
The Gecko Gang prides itself on its customer service and takes matters such as the one posted in this and other threads very seriously. Being parents of four young children, the last thing we would like to see is upset children on their birthday. In regards to this particular situation, we issued a quote on 20 November, to which we received no further correspondence, not by phone, email or Facebook, meaning that this booking was never made with us. Again we are sorry the children were disappointed. Our booking process requires a number of steps to avoid this kind of thing happening, part of which requires an agreement being signed by the client (once the quote is accepted), an invoice sent and paid prior to the event and an email once all this has been done to the client outlining the details of their party.
The Gecko Gang would like to thank all the members of the community who messaged in support of our business, we are very grateful.
Thanks you
The Gecko Gang Team
