10/11/2022
๐ขCALL FOR RESPONDENTS๐ข
We are 4th year students of the Bachelor of Science in Hospitality Management from the Polytechnic University of the Philippines, M.H. Del Pilar Campus, and are currently researching "Service Recovery Through Crisis Response Strategies on the Case of Restaurant Industry." This study aims to investigate the analysis of restaurant service recovery through crisis response strategies of intergenerational consumers from Generation Z, Millennials, and Generation X.
We are looking for respondents who are:
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18-57 years old;
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A customer who had a poor service experience at a restaurant; and
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currently living in the Eastern Manila District (2nd District) - Mandaluyong, Marikina, Pasig, Quezon City, and San Juan.
Scan the QR code provided or access the survey link here:
https://tinyurl.com/2p95w662
https://tinyurl.com/2p95w662
https://tinyurl.com/2p95w662
We kindly ask for your assistance in completing this questionnaire in this regard. We guarantee to keep any information you submit with us in the strictest confidence and to use it exclusively for legitimate scholarly study. In order to resolve service failures and evaluate service recovery measures to further enhance the customer experience, your involvement will be a great contribution to the restaurant sector. Additionally, we will also award 10 lucky participants with a GCash load.
If you have any questions or concerns, please contact our team through Mr. John Nico Labrador at 09989419276 or [email protected].
Thank you very much, and God bless!