10/09/2026
Something wonderful happened yesterday. I got justice.
Our friends at do not want you to know what they’re doing. And when you are done reading this story, I hope you call them and request a supervisor. I hope you force them to adjust your bill.
If you are on a budget payment, they charge you whatever they want and then they skim off the top and then they put a little bit aside for you in “credit.” I called them to dispute charges and change the payment method.
My name is on the account. I am already an existing paying customer. The current bill was $600 for the month of September. They told me that in order to switch the account into my name that I was going to have to apply for a new account, they would check my credit and I will have to pay a deposit.
I said No. We will not be doing that because I am already an existing, paying customer…you already took a deposit from us 10 months ago when we moved onto this property-let’s simplify things -all we’re going to do is change the payment method. I went online and I updated the account info.
Next, I asked to be transferred to a supervisor to explain that I WAS NOT HAPPY that they tried to force me to become a new customer. When she gets on the phone, she explains to me that, in fact, we have a $1400 credit in our budget account. A $1400 credit that is used just in case the customer does not pay their bill. I said “use that money to pay the balance.” She transfers me over to a billing associate. I told her that we wanted to use what was in the credit account. And that we wanted a refund. So she canceled the payment. Essentially a refund. Used the money from the credit. We were paying a budget payment of about $400 a month. And she told me now that you’ve been taken out of budget payments, you will pay the actual charges. I said, “What are the actual charges per month?” She said that we will owe on average less than $200 a month. Nothing more.
My head almost exploded yesterday.
Contact your power company and tell them you only want to pay the actual charges. Don’t let them scam you anymore. They suck.