Our Story
At Bella Mera Bridal Boutique we believe every bride, customer, young lady and woman deserves to be pampered! Striving on making guests feel special and giving a pleasant customer service experience. We feel that every prospective client deserves a complimentary private consultation in a non-rushed environment Exceptional customer service is central to the success of Bella Mera Bridal. Most merchandise is made to order, allowing you to order the color and size you select for your special event.
Bella Mera Bridal is a Specialty Boutique with friendly responsive customer service. Offering Gown Preservation Services, Wedding Veils, Bridal Accessories, Bridesmaids Dresses & Flower Girl Dresses. We offer only Authentic Brands and Designers; and every product we feature comes directly from our vendors. One of our principles will therefore continue to be “personal service you can count on”.
Bella Mera has grown with many thanks to all the clients and our wonderful vendors & designers. We have a true passion for styling, work ethic and absolute dedication to customer concern. We work with many customers from afar and can provide you with a private shopping experience when visiting our private showroom. We can manage your entire party in different cities and make your shopping a breeze at Bella Mera Bridal.
Comments
Bella Mera Bridal Boutique has the absolute worst customer service I have received during my wedding planing process. During our time working with the boutique we have experienced several issues. None of them big enough to get worked up about on their own but compund by their most recent disregard for service is just the last straw. I am getting married in 4 weeks. In July, my Matron of Honor ordered her dress from Bell Mera. August 6th we ordered a color swatch. They told us it would deliver in 3-4 weeks. By September 10th we had not heard anything so we followed up and were told they still had not received it from the designer. so it ended up being 6 weeks before receiving the swatch. Same thing happened with the dress itself. According to confirmations her dress was to be shipped by November 7 but did not ship until November 13. Again, neither of these issues by themselves are anything to get that worked up over. However, on Saturday, my MOH and I took her dress in to get alterations done. After zipping her up i noticed that the entire thing had split! Admittedly, I am grateful that it happened at the alterations store rather than as we were getting ready to leave the house on the wedding day. But the cost to replace the zipper is $30! She contacted Bella Mera to seek reimbursement for the cost of the zipper and they are unwilling to provide any reimbursement or compensation. They keep saying that she has had the dress for too long. Any damage would have had to been reported within 10 days of receiving the item. Funny how we are strictly held to their policies but they don't hold themselves to the time frames they told us.What's even worse is that we received an email from the "owner" saying that no one else will be following up with her because he handling this personally. But when I called to discuss this with him I was transferred to his voicemail which states he is the Customer Service Manager. NOT THE OWNER! I do not believe what we are asking for is unreasonable and I am so disappointed with the way this has been handled. As if planning a wedding isn't stressful enough...
Hey there! I am ordering 4 dresses to Canada, just wondering if there will be import fees?
Recieved my hair piece today perfect!!! Thx for the help!!!
Dulles Town Center Area.Bridesmaids, Wedding Veils and Gown Preservation Services, Tiaras, Crowns and Jewelry
