08/13/2014
Its simple really, consumers want to feel an overall experience, not just the mundane “I give you money, you give me product”. From start to finish, no matter the product, a consumer wants to walk away feeling like a VIP. I always try to think about customer service like a dinner you would host at your house. You would never invite guests over to a mess, serve them a meal you were not proud of, hardly visit with them and allow your bad day to spoil the mood. You would take pride and care for every detail in hopes that your invite to the next is well received. It should be no different with your business. I think a well trained and cared for staff, rather it be 2 employees or 200 makes a difference. Delegate to a degree, but get your hands dirty! A respectful staff is a hard working staff. Think of your work day like a live theatre production. You could be an actor on stage, the stage hands, sound and lighting tech, the director or the producer and each play a crucial role in the success of the show. When you unlock your doors, its “curtains up”… ask any actor and they will tell you not every show goes as planned, but if the audience has no idea, then no harm done. As long as each one of them leaves impressed, happy, fulfilled and content, then you’ve done your job. Whatever it takes to keep the curtains going up. I can go on and on with different examples, truth be told, as consumers our selves, we know what we want, now the trick is do you have what it takes to give that service back to others.