Derbyshire Productions

10/04/2019

An event planner assistant works alongside an event planner or special events coordinator. He or she is expected to carry out any delegated tasks to facilitate setting up and executing gatherings such as weddings, birthdays, anniversary parties, corporate meetings, and presentations. The event planner typically creates an overall plan and serves as a liaison to the client; the event planner assistant typically works behind the scenes to execute the concept. The event planner assistant performs …Read more

Event Planner Assistant Tasks

Support event planner with pre-event operational planning, client management, and clerical support.

Help set up and clean up of events.

Coordinate day of event logistics including signage, greeting the client, staff duties and transportation.

Coordinate pre-event details including payments, insurance, and ticket distribution.

Assist other internal departments including marketing and development with event preparation.

10/04/2019

Reporting to the Customer Service Manager, the Ecommerce Coordinator will be responsible for supporting all aspects of the ecommerce business including, but not limited to, customer service, order fulfillment, returns processing, systems QA, and sample coordination.

Responsibilities:

Manage incoming customer calls and emails via Zendesk and respond to inquiries regarding customer orders, returns, refunds, stock search, general inquiries, and more

Process customer returns and assist with the creation of credit memos and RMA’s

Main point of contact for 3PL distribution center and work directly with the distribution team to ensure that orders are fulfilled, and returns are processed within service level agreement

Manage Full Circle and ensure that inventory is accurately allocated and adjusted, and daily invoice and return batches are posted

Monitor orders in Shopify and provide an accurate daily update of outstanding orders

Proactively assist in troubleshooting all systems issues and outages

Accurately maintain customer databases, activity logs, and reports

Assist the Ecommerce Merchandising Team with sample coordination for photo shoots

Support all areas of ecommerce operations as needed

The Ideal Candidate

Skills & Qualifications:

Bachelor’s Degree

Minimum 2-3 years of customer service/operations experience, ecommerce preferred

Shopify, Zendesk, and Full Circle experience a plus

Collaborative team player

Strong attention to detail with a high level of accuracy

High initiative and forward thinking

Ability to multi-task and manage competing priorities while meeting deadlines

Fashion industry experience a plus, but not required

10/04/2019

Your planner

09/29/2019

09/23/2019

Fall for our fall sale.

Say goodbye to summer and hello to autumn savings.

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09/22/2019

Come see all the latest

09/12/2019

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09/02/2019

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09/02/2019

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08/25/2019

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