10/01/2026
I’ve spent most of my life in kitchens.
I’ve worked in hotels, restaurants, classrooms, catering, and more dining rooms than I can count. For years, I thought being great at this business meant getting the food right, getting the timing right, and making sure the operation ran the way it should.
But somewhere along the way, I realized the moments I remembered most weren’t really about the food.
They were about people.
They were the moments when someone noticed something small. When a guest didn’t have to ask. When a problem was handled with genuine care instead of just being “fixed.” When someone took an extra minute to make another person feel important.
That changed the way I look at hospitality.
To me, service is doing the job well.
Hospitality is making someone feel like they matter.
That idea has followed me through every part of my career. It’s something I’ve tried to teach my students, something Samantha and I have tried to build into Noodlecraft, and it’s probably one of the biggest things I want Margie to be known for.
Of course I want the food to be great. I want people talking about the pasta, the bread, the w**e, and the meal.
But I also want them to remember the way they felt when they were here.
I want someone to walk out the door and feel like we were genuinely glad they came in.
That matters to me.
And as we get closer to opening Margie, I’d love to hear from you:
**What is one restaurant, hotel, or hospitality experience you still remember because of the way someone treated you?**
It doesn’t have to be fancy. Sometimes the smallest gesture is the one you never forget.
Tell me about it in the comments. I’d really love to read those stories.