06/03/2023
I recently had to refund my first customer order in the 4 YEARS I’ve been making peoples ideas come to reality! I think this calls for a post about how I will be handling this is the future.
1: Please understand mistakes (although I do my very best to avoid them) DO happen, as well as bad batches of vinyl that I wouldn’t know would be a problem until after it’s worn.
2: Remember that I am ONE PERSON. A single mom-working-full-time person at that. I do this MYSELF.
3: I CANNOT refund without proof that EACH ITEM in question is messed up. That means a picture or video of where it’s peeling.
4: Please DO NOT file a dispute with whatever method you paid me with. I need to have all the money sharing apps to accommodate my customers and do not want to lose one because of a dispute/refund request. Before I can send the refunds I need to have gathered all the information and if I’m taking longer then you like I just need you to have a little patience as I don’t do this full time and have lots of other responsibilities I juggle at the same time.
I appreciate everyone reading my slight rant and hopefully understanding my process for refunds going forward. I back all my work 110% and will rectify any problems to the best of my ability.