By placing your order for delivery at our store, WhatsApp, phone, or email, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.
2. We will not consider ourselves bound by a contract with you in any given situation. We take preference to the "Preferred Delivery Time" from the customer as it is for your convenience. We will therefore make our best ef
forts to deliver your order within the "preferred timeline", however, this is not guaranteed and may not always be possible. All orders will be delivered during the working day between 8:30 and 17:00.
3. To avoid problems or delays with your delivery, please ensure that you have included the complete and correct address and telephone number of the recipient, together with your personal daytime contact telephone number or e-mail address so that we can notify you in the event of any delivery problems encountered.
4. If, for any reason, you wish to change or cancel your order, you can do so by calling +264812502909 (8:00 to 17:00), or email [email protected] Please give at least 48 to 72 hours’ notice before the requested delivery date. Orders cannot be cancelled or modified within 48 hrs from delivery date.
5. Our normal delivery hours are between 08:30 to 17:00.
6. If the recipient is not found at home, your order will be returned to the flower shop and point 7 below will apply. If the recipient is not at the office, your order/gift will be delivered at reception. Your order will be considered as delivered and we will not be responsible for any damage or loss of items.
7. If the recipient's number is incorrect, not responding, or not available, the delivery may not be possible and as such the recipient must collect the order from our store within 24 hours of the scheduled delivery time. No refund will be given if the above mentioned reasons are not met. If delivery has to be made again, an extra delivery fee will be required.
8. A refund can only be requested in case of service failure. The validity of the refund will be evaluated by our team of florists, and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer; we are not liable for any loss or claim beyond the amount actually paid by customer.
9. Blumen Margot Florist works very hard to deliver the finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best. In rare cases of service failure, or a quality complaint, you can write an email to [email protected] and our team will respond to you within 8 - 12 working hours. Our team will process a quick investigation on your order, and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within the next 24 hrs.