28/02/2026
Hey guys, a bit of home truths x 😢😢
My most recent booking had me in two minds about giving up my business.
I work hard to make sure everything remains white so that all your little ones have the best time playing with my setups.
I clean before each customer — always!
- The balls we provide are washed one by one, by me. (1h)
- The bouncy castle gets a detailed wash and stain removal applied, followed by another wash with just soap and water, and then dried with kitchen roll. (1–2h)
- I wipe down, sanitise every single piece of equipment that you rent from me. (1h)
-Then, when everything gets delivered and set up for you, you will often see me wiping down a lot of the areas. Due to transportation, they can often get a little messy, so this gets removed on site too — so you can enjoy it brilliantly white.
Last weekend, I was met with customers who had confirmed they had read through our contract rules. We left the setup, as you can see, looking amazing and clean.
On our return to collect, we found two grown men jumping and doing backflips on our bouncy castle with their shoes on (rated under 13 ONLY).
Upon further inspection, we noticed remains of food all over our equipment, which is a no food or drink zone.
Our equipment is top quality. We are very happy to say that, after a full inspection, no tearing or damage was caused, and we have had it checked over and certified safe to use
However, this story could have had a very different ending.
The bouncy castle could have popped under the weight pressure and, as you can imagine, it could have caused injury to the people on it and those around it.
When we rent out to you, please remember:
- We are insured to protect you and your guests against any accidents, providing you have followed our rules and guidance for the use of our equipment.
- We will always provide you with clean and hygienic equipment — something you will never find in a public soft play!
- Do our prices seem high? We don’t just deliver equipment — we take hours to clean and prepare it for the party. We insure it to make sure you’re protected. We provide friendly, on-time service at all events. We work fast but pay attention to small details. We offer payment options. We cater to last-minute changes that sometimes require us to pay much more for urgent orders.
- We care about our business — this is the bread and butter of our small family.
As you can imagine, the sadness we felt during pick-up last weekend resulted in the customer losing their £50 deposit. However, this doesn’t come close to what we have had to pay, or the time we have spent on the official checks, the cleaning, and going over each item to make sure it is to the highest standard for the next customer.
***************
Because of this situation, we have no choice but to raise the deposit amount from £50 to £100. All bookings made before today will be honoured at £50. Any bookings made after today (28th January 2026) will require the £100 deposit.
This is a damage deposit and will be refunded within a maximum of 5 working days.
Just to sum up: if you are renting from a vendor, please always use the equipment with love and care, as if it were your own. Have the best time and let your kids burn off all their energy — but please keep shoes, food, drinks, sharp items, jean-type clothing, jewellery, and all adults off our equipment! 🥹😞❤️
