11/04/2026
We did not want to make a public post about this, but after seeing false claims being shared about our business, we feel it is important to explain the situation clearly and step by step.
A customer placed an order with us and later made comments in Facebook groups claiming that we had ignored an allergy request. Because this is a very serious matter, we checked everything carefully as soon as we became aware of it.
First, we looked into the communication that was being referred to. We found that the email mentioned was not sent to us directly. It had been sent to a third-party ordering system, not to our own email address ([email protected], as listed on our page) or phone number (01482 590073).
We then checked the order itself and reviewed the receipt in full. There was no allergy note, no special instruction, and no comment added to the order. The food was prepared exactly as the order was received. Based on the information given to us at the time, there was no mistake on our part.
After this, we replied and explained the situation clearly, with the relevant details. However, our response in the group was not approved by the group admin, which meant our side of the story could not be seen there.
We also tried to communicate directly to resolve the matter properly and reasonably, but we were unable to do so. Instead of being resolved privately, the same claims continued to be shared in multiple groups.
We want to make it clear that we always take allergies and customer safety extremely seriously. But we can only act on the information that is actually provided to us when an order is placed.
For full transparency, we are sharing screenshots of the communication and the order receipt so people can see the facts for themselves.
We remain open to genuine communication and proper resolution. For any serious allergy or dietary concern, we strongly advise customers to contact us directly by phone so we can personally confirm everything before preparing the order.
We did not expect this kind of behaviour, especially from grown adults. If someone is unhappy with a business, it is always better to address it directly or simply move on. There are far more constructive things to do than trying to damage a business’s reputation.
We hope this message brings clarity and helps resolve the matter.
Thank you to all of our customers for your continued support and trust.
Skirlaugh Spice
