Terms & Conditions
Bookings:
- To place an order, you can either send us a DM on Instagram or email us at [email protected]
- When ordering, please ensure you provide as much detail as possible and any photos/inspiration that you may have. Please ensure you include the following information in your message: Your Name, Date of collection/delivery (if delivery, please include th
e full address and postcode), Occasion, Balloon/décor style, Theme/colour schemes, Your budget.
- Please take care when providing us with your details; it is your responsibility to confirm that they are accurate and complete at the time of booking.
- If a booking is over £50, a 50% deposit is required to secure your date, then the remainder paid on the day of your event. If the booking is under £50, this will need to be paid in full to secure your required date and at least 5 days prior to the date of your event. When transferring your payment, please ensure that your full name is used as the payment reference.
- Please note that deposits are non-refundable but can be transferred to another date depending on availability.
- The materials required for your order are ordered within 48 hours of receiving your deposit, so any further changes after this may incur an additional fee. Hired equipment:
- All hired equipment will require a damage deposit to be paid. This will be returned to you once we have collected the equipment after your event and have inspected it for any damage. If there is any damage, your deposit will not be returned, and a fee may be charged to replace the piece of equipment.
- Please ensure that children do not touch or play with our hired equipment.
- Please do not leave our equipment outside after your booking if we have agreed on collection the following day. Delivery & Collection:
- If you are collecting balloon columns or number stacks, please ensure that you arrive in a suitably sized vehicle with the back seats down. Squashing or compressing your balloons can result in damage or burst your balloons.
- Upon collection, you are required to inspect your balloons to ensure you are happy with them prior to leaving. Once you have left, your balloons are your responsibility to maintain.
- A delivery/installation fee is 20% of the total price. Any event location that is further than 5 miles from our address is also charged 45p per mile on top of the delivery/installation fee. Balloon display & decoration:
- Please ensure there is sufficient time allocated for setting up at your chosen venue.
- All balloons are your responsibility upon completion of the set up.
- It is always advisable to keep children and pets away from your balloons as they are not toys and are not built to be played with (at least until the party is over). Popped balloons are hazardous and can cause choking. Therefore, children should always be supervised when in the presence of balloons. With pets, please ensure that balloons are kept away to prevent them getting tangled with any ribbons etc. as this can cause injuries. Aftercare:
- Please keep your balloons away from any heat and/or direct sunlight. Balloons thrive at room temperature. Heat will cause your balloons to expand, which can result in your balloons popping. Equally, very low temperatures can affect your balloons by reducing inflation time.
- Ensure your balloons are not displayed near any sharp objects.
- Clear balloons oxidise and become cloudy quite quickly when exposed to heat and sun. Coloured balloons take on a velvety/matte appearance.
- We use the highest quality balloons and take precaution to ensure your balloons last throughout your event. Once the balloons are in your possession, they are out of our control.
- Indoor balloons can last for 4 weeks, but outdoor balloons can last 1-2 days. If your balloons last any longer, that’s a bonus! Thank you for supporting our business.
