02/09/2026
Every venue has said “we’ll do our best to accommodate.” Almost none have a plan behind it.
Somewhere in your diary this season is a couple who haven’t told you yet that a guest has care needs.
They’ll tell you eventually. Late, and usually apologetically. Then comes the scramble — someone suggests a quiet room, someone checks the ramp, someone on the team is quietly asked to keep an eye out.
Here’s the thing. Your team are hospitality professionals. They’re not trained, insured or registered to help with mobility, personal care or medication. Asking them to improvise is unfair on them and unsafe for the guest.
Meanwhile the family spends the whole day on alert, and the guest spends it feeling like a problem being managed.
There are five questions your couples should be asking you. Most won’t. Car park to accessible toilet to seating plan to where the speeches sit — and the venues that can answer them in specifics are the ones that win the booking. Specifics tell a family you’ve done this before.
I’ve written the whole thing up, including what a good answer sounds like. And if you’d like our venue questionnaire sheet — a prompt to walk your own site and get your answers straight before anybody asks — just message me. No cost, no obligation.
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